Description

8x certified, experienced and enthusiastic Salesforce Specialist. Skilled in Sales Process, Business Analysis, Project Management, Communication and Customer Relationship Management (CRM). Additional experience in Sitetracker, Salesforce Marketing Cloud Implementation and DevOps processes.

Certified:

Salesforce Administrator ADM201

Salesforce Advanced Administrator

Salesforce Platform App Builder

Salesforce Business Analyst

Salesforce Service Cloud Consultant

Salesforce Sales Cloud Consultant

Salesforce Marketing Email Specialist

Salesforce Agentforce

Freelance Consultant

Industry field of expertise

Languages

English
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Barcelona (up to 10km), Hospitalet de Llobregat (up to 10km)

BESER Solutions Ltd
Salesforce Consultant/Business Analyst
January 2025 - Today (1 year and 5 months)
Business Analyst/Consultant working on improving and streamlining internal processes
▶ Understanding the complex system landscape and telecom processes to migrate to Sitetracker.
▶ Working closely with demand units, product owners and users to design a new experience in Sitetracker
▶ Writing and prioritising user stories, acceptance criteria and process maps based on business needs to implement Sitetracker functionality
Telecommunications Real estate Consumer Goods Manufacturing Salesforce
AVEVA Various Projects & BAU
Salesforce Consultant/Business Analyst
November 2022 - December 2024 (2 years and 1 month)
Business Analyst/Consultant working on improving and streamlining internal processes
▶ Work with Product Owners, Stakeholders and DevOps to design, build and implement a new Change Request Management process. Maintaining close relationships with and guiding teams in all steps from conception to delivery for BAU requests.
▶ Migration to flowfor Salesforce - ongoing project.
▶ KYC process within Salesforce - fields, layouts, screen flow, automation and DocuSign integration.
▶ Dun & Bradstreet integration with Salesforce, moving from D&B Optimizer to D&B Connect.
▶ Year End Project with system-wide changes including: Corporate Currency & Fiscal Year.
▶ Dimensions Project CY24 - pricing & products yearly overhaul. Coordinated with many areas of the business including data teams, finance, sales, marketing amongst others to gather requirements, understand integrations and then successfully implement changes with minimal disruption to users.
AVEVA Internal Support Project
Salesforce Consultant/Business Analyst
June 2022 - November 2022 (5 months)
Managing the review, design, implementation and delivery of the Sales HelpDesk Process.
▶ Developed a new Internal Support process to merge and streamline support cases for various teams including IT Support, Sales HelpDesk and Deal Registration.
▶ Reviewed existing processes and held discovery sessions with stakeholders to understand current pain points & requirements.
▶ Recommended solutions based on business use case, restrictions and best practices.
▶ Built and implemented agreed upon solutions using standard functionality wherever possible.
▶ Provided reports, dashboards and post-implementation support.