Skill set
Industry fields of expertise
Rajpal in a few words
🎯 I’m a Senior IT Business Analyst & Omnichannel Consultant with 13+ years of experience in supply chain and retail technology. My expertise lies in implementing and optimizing complex Order Management Systems (OMS) and Warehouse management systems (WMS) for global Supply chain, retail and e-commerce clients.
🧠 As a Subject Matter Expert (SME) in Manhattan OMS, WMS and Active Omni, I’ve successfully led projects across multiple regions, including the USA, China, EU, UK, APAC, and LATAM. My experience spans the entire project lifecycle — from initial discovery and process mapping to solution design, configuration, testing, and post-launch support, with a strong focus on end-to-end omnichannel fulfillment and supply chain solutions.
🚛 I specialize in:
- "Streamlining order fulfillment (e.g., Ship to home, BOPIS, Ship-from-store, Returns)"
- "Optimizing inventory accuracy and order orchestration across channels"
- "Integrating OMS with eCommerce platforms (SFCC), WMS, TMS - Carrier, PIM, ERP, Payment systems for seamless order flow"
- "Integrating WMS with TMS, ERP, OMS for receiving, pick/pack and ship"
- "Configuration of Manhattan OMS, WMS, Active Omni"
🌍 Whether it's enhancing the customer experience, reducing operational costs, or enabling faster time-to-market for new features, I connect business needs with technical solutions to drive real value.
🏆How I Helped Companies Save Thousands to Millions of Dollars ($):
- Shortened omnichannel order processing times.
- Improved inventory accuracy, reducing cancellations/returns.
- Launched fulfillment models (STH, STS, BOPIS, SFS) faster.
- Integrated OMS & WMS with ERP, TMS, Payment systems and SFCC - eCommerce systems.
- Minimized downtime during Manhattan OMS/WMS rollouts.
💬 Let’s connect! I’m always eager to discuss the latest trends in eCommerce, retail technology, supply chain optimization, and digital transformation.
Experience
- LACOSTESenior IT Business analyst - (Manhattan OMS, WMS, SFCC - Demandware)LUXURY GOODSOctober 2018 - June 2024 (5 years and 8 months)Paris, France
- Understand business goals and help other stakeholders to achieve a digital solution
- Build project roadmap: Gathering business requirement, resource plan, market research, ROI and budget estimation, written functional documentations and project arbitration to management
- Define project scoping, organize design workshops, Creating technical documents, system and interface designing, build, implementation/Configurations/integration, testing, push to production, post go-live monitoring, managing hyper care and handover to support teams with appropriate documentation/training in a Fast-Paced environment
- Organizing test phases and test books to carry out during project (SIT, UAT, NRT, dry run), Performing validation testing of functional use cases
- Define process improvement: Mapping and analyzing current processes and systems, gap analysis and suggesting improvements based on best practices
- Strong Coordination and communication between business and IT
- Bridge gap between France HQ team and APAC teams (IT and Business)
- Working experience into agile methodology and helping POs/PMs on projects/incidences
- Enhancing the quality of IT products and services
- Design and build business reports (Jasper and Cognos - SCI reports with GCP server)
- Manage JIRA project backlog and Impact - ServiceNow tickets
- Support and Troubleshooting the production issues
- Subject matter expert on Manhattan OMS, TMS, WMS, PIM, POS and eCommerce site
- Provided training to Lacoste team - Manhattan OMS, Lacoste PIM, Demandware SFCC
- Manhattan OMS, Active Omni implementation/configurations, mPOS configuration
- IT Team lead in Lacoste Paris office for 1 year and IT project manager in APAC
- Design, build and deployment of Lacoste digital flagship, OMS migration, Ship from store – SFS, Ship to Store (STS), Ship to home – STH, BOPIS - Click and collect or Pickup in store, Return RMA, Tablet in store, store fulfillment, mPOS, Custom polo
- OMS integration with 3rd party systems
- Ascena Retail GroupTeam lead - Manhattan OMSMarch 2018 - October 2018 (7 months)Bengaluru, Karnataka, IndiaMain responsibilities:• IT support lead: Handling team of 1 internal and 4 externals• Drafting project plan and resource capacity• Managing RUN priorities for the team• Organize test phases and help QA to execute test cases (UAT, NRT)• Share weekly and monthly resource workload/incidence progress report to higher management
- Cognizant technologiesSenior analyst - Manhattan OMSJune 2016 - March 2018 (1 year and 9 months)Bengaluru, Karnataka, IndiaMain responsibility:• Consulting on Manhattan OMS upgrade from 2013 to MAO active omni• Subject matter expert in Order Orchestration, order sourcing, Fulfilment, Allocations, Discounts, Sales Feed, Fraud, taxations, Payment settlement and Invoicing modules• Production issue support (configuration/technical) for Manhattan DOM / MIF / MIP / MDA / IBM MQ• Improving applications stability through problem management• Working with Release Management to build the EOM Deployment• Worked on DR system (disaster recovery system) implementation• Strong coordination between Barns & Noble New York Team and Bangalore team• Work with QA to execute UAT and NRT• Training: Knowledge Transition on Manhattan OMS/ MIF/ MDA
Recommendations
Education
- Master of Computer ApplicationsUniversity(VTU)2010Master of computer applications,
Certifications
- CIC - Certificate of computingNIT2004
- Certificate in software applicationsIGNOU2004