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Quynh Le Certified Salesforce ConsultantQL

Quynh Le

Certified Salesforce Consultant
  • Suggested rate
    €750 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Quynh's quote.
Location and workplace preferences
Location
Bruxelles, Belgium
Can work on-site at your office in
  • and around Bruxelles (up to 50km)
  • and around Namur (up to 50km)
Verifications

Freelancer code of conduct signed

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Verified email
Languages
Check out languages spoken by Quynh
Categories
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Skill set
Quynh in a few words
Certified Salesforce Consultant with a
strong foundation in CRM architecture,
automation, and integrations. With a
background in development, I have a
solid understanding of Apex,
customisations, and system
integrations, which helps me design
scalable and efficient solutions.
Currently expanding my expertise in
solution architecture and business
analysis, I aim to focus more on
designing and optimising solutions
rather than hands-on development.
Experience
  • Securex
    Salesforce consultant
    January 2020 - Today (5 years and 5 months)
    - End-to-end implementation of a Service Cloud module
    - Requirements gathering : prepare and facilitate workshops
    - Analyze business processes (sales, invoicing, contracts, payments, cases, entitlements,
    training, medical visits, indexation, identity and access, data sharing management)
    - Business Process Mapping : map business processes to Salesforce functionalities
    - Write Functional Design Specification documents (Medical Expertise, Onboarding, Consult,
    etc.)
    - Investigate technical solutions
    - Translate functional requirements into user stories; perform technical analysis and estimate - Configure rules, flows, email templates, reports/dashboards, and custom packages; develop
    user stories and perform unit tests
    - Support end-to-end, system integration, and user acceptance testing
    - Write documentation
    - Manage releases
    - Handle incident management and bug fixing
    - Manage Data migration (from mainframe to Service Cloud)
    - User training and user support post Go-Live
    - Coach, evaluate, and support junior analysts, consultants, and developers
Recommendations
Education
  • Master of Engineering
    Ecole Polytechnique de Louvain
    2017
    Master in civil engineering, UCLouvain,
  • Master in Entrepreneurship (INEO)
    2017
    Master in Entrepreneurship (INEO)
Certifications
  • Salesforce Application Architect
    Salesforce
    2024
  • Salesforce System Architect
    Salesforce
    2025