Piyush John

Led Strategic Planning, Transformation, and cultural change management post acquisitions, identified key priorities and opportunities for growth across International financial services, pioneered key performance indicators to measure success of various initiatives with Risk mitigation.

• Directed 350+ members of a global team consisting of Project managers, Development and Technical solution architects accountable for delivering insurance solutions across General, Life & Health and Digital Products.

• Own the portfolio of 20.1 million USD of non-recurring revenue and achieved an ARR of 1.45 million USD.

• Established standard/best practices, vision/roadmap, and long-term strategy for managing advanced technical teams whose expertise span across domains.

• Administered measures for proactive risk management for BCP, DR, Cybersecurity and also build strategic partnerships with vendors and service providers.

Spearhead engagements with Executive team of Clients to expedite implementation of Customer Success Roadmap, explored expansion opportunities, ensured logo retention and optimal CSAT/NPS Scores. Provide insights & analytics on behavioural trends of end users, facilitate engagement and adoption. Accountable for MRR targets across Insurance clients across India and Middle East.

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Orchestrated and managed 14 customer portfolios in the insurance vertical across India and Middle East; delivered exceptional value to clients by increasing their ROI by 20%.

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Manage portfolio of 1.8 million USD with over 20+ Clients across Banking and Insurance with Stretch targets on Services and Expansion.

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Customized playbooks for Renewals, Churn, Engagements, EBRs/QBRs & Expansion.

Piyush John

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Implemented a Customer Success Maturity model and conceptualized processes for Customer Success Specialized services for Launch, Engagement and Use Cases specific ROI including Upsell of premium services & bespoke models for platinum accounts.

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Collaborated closely with clients to define the Success metrics, Revitalize Customer Success Roadmap and ensure Value delivery to realize Customer Success Fees.

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95% Logo retention Ratios & Net Retention with 100% adherence on EBRs/QBRs, monthly Steerco's & Weekly reviews of CS metrics.

Pioneered executive-level leadership, with full P&L control for all business activities in program and delivery management, operating across insurance solutions implementation in Asia Pacific, Middle East, and Latin America. Organization transformation by adopting Agile Practices.

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Headed global engagements using offshore and onshore models.

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Conceived POC to secure a USD 110 million contract for unemployment benefits projects with Chile Government.

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Delivered a project to migrate an insurance solution product upgrade from version 5.8 to 6 with 20% less time.

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Instituted Delivery management processes to expedite product stabilisation, first health launch, and implement third party administration portals.

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Reduced costs by 30% using an offshore and partner model, ensuring optimization across projects, and enabling innovation.

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Achieved 100% adherence to service level agreement in production support by monitoring performance.

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Managed a key account with a revenue value of USD 6 million across the Middle East for technology enabled services.

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Mentored and Coached Project Managers & Program managers leading different Business Units, handling delivery of different regions/locations to ensure BTG compliance by 100%.

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Managed Risk /Issue Register, create communication framework/strategy to strengthen Business Partners, Employees' engagement, leading to use and Speed of Adoption. Ensured proper scans for addressing all vulnerabilities in the software.