Description

Lead UX Researcher with 8+ years of experience helping B2B SaaS teams make better product decisions through user research, product discovery, and ResearchOps. I support teams in running impactful research and building scalable research practices.

Industry field of expertise

Languages

English
Native or bilingual
Polish
Native or bilingual
Spanish
Fluent
French
Basic

Workplace preferences

Remote only

Primarily works remotely

Zendesk
Lead UX Researcher, AI Agents
January 2022 - July 2025 (3 years and 6 months)
Led strategic research initiatives across Zendesk AI and AI Agents launches, such as GenAI Generative Responses and Agent Copilot. Collaborated directly with VP-level stakeholders. Designed and scaled multiple research programs, including international studies, horizontal research initiatives, and survey design review.
Research Strategy User Research
Zendesk
SeniorUX Researcher, Messaging and Mobile
January 2022 - February 2024 (2 years and 1 month)
Developed an annual benchmarking survey for Zendesk Messaging, using driver analysis to uncover adoption issues leading to adoption and product satisfaction growth. Created Zendesk's first UX Research Repository, centralizing insights and improving organizational knowledge sharing.
Shopify
Research Program Manager
January 2018 - January 2022 (4 years)
Created the Research Handbook, enabling 600+ designers and PMs to independently conduct research. Onboarded new hires and facilitated research office hours to integrate research best practices across teams.