- HWS GruppeDatabase and Linux AdministratorAugust 2023 - September 2024 (1 year and 1 month)Herzogenrath, NW, Germany• Delivered advanced setups such as Oracle RAC and Data Guard to ensure high availability and business continuity.• Performed database installations and refreshes using Oracle Data Pump, optimizing efficiency and reliability in database operations.• Managed end-to-end incident, service, change, and problem management processes to maintain system integrity and meet SLA targets.• Administered backup and point-in-time recovery processes using RMAN, ensuring minimal data loss and system reliability.• Developed and implemented self-service roles and configuration roles for customers using Ansible, enhancing system efficiency and reducing manual effort.
- Government of Ghana (NABCO)Software and Information Technology Systems OfficerNovember 2018 - December 2022 (4 years and 1 month)Accra, Ghana• Managed end-to-end incident, service, change, and problem management processes to maintain system integrity and meet SLAs.• Installed, configured, and supported Linux (RedHat) and Unix operating systems, ensuring smooth integration with existing infrastructure.• Installed, administered, and troubleshot critical services like NFS, DNS, and FTP servers, ensuring seamless availability and performance.• Scheduled and managed routine, periodic, and queued tasks using crontab, optimizing resource allocation and system performance.• Consulted with top management to understand their requirements and the role of the IT systems.• Collaborated with developers to design, develop, and implement software and systems aligned with organizational goals.
- Accra Technical UniversityTeaching Assistant and IT SupportAugust 2014 - September 2015 (1 year and 1 month)Accra, Ghana• Designed and executed a department-wide training program, and trained over 400 students in a smart IT-enabled businesses.• Assisted in maintaining IT systems in the computer lab environments at various sites.• Installed and configured LDAP server to authenticate between Linux, Apple and Windows environments.
- Bachelor of ScienceUniversity of Professional Studies2021Bachelor of Science in IT Management
- Master of Science in Computer ScienceAccra Technical University2014High National Diploma in Computer Science