Skill set (9)
Martyn in a few words
Over 25 years of management experience in ITSM and willing to work part-time if the client wishes to develop incremental project improvements. experience with ITIL, ISO20000, EOS and more. Looking for opportunities to help businesses grow and expand into new ways of working.
Experience
- CorrelaService Transition ManagerENERGY & UTILITIESMay 2021 - May 2023 (2 years and 1 month)Solihull, United Kingdom• Responsible for managing and developing a service transition team to support the continued development, implementation, and transformation of an integrated IT infrastructure.• Ensuring the estate of critical gas industry systems & services are supported in a 24x7x365 operation.• Experienced in the transition of a significant Cloud migration program.• Service Assurance responsibilities to manage the transition of new or changed services and ensure all changes to the service management processes are carried out in a coordinated way.• Proven ability to plan, execute and control projects by providing an efficient framework and focused on delivery.• An accomplished ITIL-qualified Service Management Professional.• developed a broad range of business and people management skills and have a proven track record of delivering effective service to clients across various industries.
- FORTISInterim Managing DirectorJanuary 2020 - March 2021 (1 year and 2 months)Developed and executed the company's business strategies to attain the goals of the shareholders•Provided strategic advice to the board and Chairperson so that they had an accurate view of the market and the company's future•Prepared and implemented a comprehensive business plan to facilitate cost-effective operations and market development activities.•Ensured company policies and legal guidelines were communicated all the way from the top down in the company and ensured that they were always followed.•Communicated and maintained trust relationships with shareholders, business partners and regulating authorities.•Oversaw the company's financial performance and investments and reported monthly to the board.•Delegated responsibilities and supervised the work of team leaders, providing guidance and motivation to drive maximum performance•Prevented staffing issues during COVID and resolved problems effectively.•Acted as the public speaker and public relations representative of the company in ways that strengthened its profile•Implemented and ran a CRM development and marketing program reducing headcount from 50 to 10•Analysed problematic consumer situations and occurrences and provide solutions to ensure company survival and growth•Successfully implemented a new product line and service catalogue in 2020 to boost 2021 post COVID sales.
- Martyn Jennings ConsultingOwnerDIGITAL & ITDecember 2017 - Today (7 years and 4 months)Burntwoodwww.martynjenningsconsulting.com•Between 2017 and September 2021 I consulted and provided transformative services to several organisations, including RNIB, Pinnacle Solutions, EPX, and others.•Contracted Service Delivery expert and improved leads and internal management of all parties.•The consulting looked at internal processes and how to improve efficiency while maintaining a focus on deliverables.•The consultancy utilised a range of skills not listed in this CV but included, Marketing, Google Analytics, CRM implementations, HR processes, people management and large-scale project management.
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