Marta T.

 Ensured continuity of operations in a multifaceted role without a formal handover supporting uninterrupted workflows across the company.

 Led key office projects within the first six months, including managing a company-wide signage update in line with a new rebranding, overseeing meeting room refurbishments, and overhaul of the archive room — all while quickly learning the full scope of the role

 Created a comprehensive operations manual that streamlined previously fragmented executive, administrative, and office processes, enhancing overall efficiency.

 Provided high-level support primarily to the Director, and to the wider Executive Team as needed, with responsibilities in document and presentation preparation, light calendar oversight, and meeting support.

 Oversaw office operations, comprising corporate events coordination, meeting room bookings, monitoring/ordering office and promotional materials.

 Acted as the administrative hub for the company, managing travel arrangements for the entire team and performing ad hoc duties to support operations across all departments.

 Supported the commercial team with marketing initiatives, covering newsletters, satisfaction surveys, stakeholder communication with clients and agents, and maintaining the company's social media presence to enhance community engagement.

Relocation to Spain, followed by transition into my most recent full time role as an Executive Assistant and Marketing Coordinator

 Secured promotion from Administrative Assistant to Administrative Specialist within 4 months based on performance.

 Streamlined the client quoting process, creating clearer cost breakdowns, improving accuracy and enhancing the client experience by avoiding unexpected charges.

 Supported the company's post-Brexit transition by managing fiscal representation documents across multiple EU countries.

 Led the creation of AML and VAT process manuals, ensuring compliance and knowledge sharing.

 Managed client onboarding, conducting AML checks, verifying documents, and ensuring a seamless client experience.

 Maintained a large client portfolio, handling high volumes of emails, requests, and telephone queries with accuracy and professionalism, also performing these tasks remotely.

 Processed and tracked tax registration applications with statutory authorities and logistics partners to meet strict deadlines.

 Provided full administrative support to the Fiscal Solutions Department, also collaborating remotely with the team while handling document collation, validation, and database maintenance.