Mahmoud Hefnawy, Aspiring Engineer

Can work on-site at your office in

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Agatha Frydrych

Backend Java Software Engineer

Baptiste Duhen

Fullstack developer

Amed Hamou

Senior Lead Developer

Audrey Champion

Web developer

Top skills

Additional skills (11)

I’m a data-driven professional with a commerce background, currently focusing on data analysis at

elGrocer by Smiles. I have hands-on experience with SQL, Python, Power BI, and Excel, backed by

solid knowledge in statistics. My past roles at Vodafone UK and AT&T enhanced my problem-solving

and communication skills working in Customer Excellence. I was recognised for building a refund

calculator that boosted efficiency. Passionate about Generative AI, I enjoy turning data into smart

business decisions.

AT&T loyalty associate
Aspiring Engineer
January 2022 - January 2023 (1 year)
elGrocer by Smiles AT&T loyalty associate 2025-Current Sutherland 2022-2023
Aspiring Data Engineer with hands-on experience in SQL, Power BI, and Python, focused on data analysis and dashboard reporting. I work on transforming raw data into actionable insights to support business intelligence and performance improvement. At elGrocer, I contribute to data-driven projects that enhance operations and decision-making.
elGrocer by Smiles 2023-2025
Customer Excellence Rep
E-COMMERCE
December 2023 - April 2025 (1 year and 4 months)
Cairo, Egypt
As a Customer Excellence representative at
elGrocer, I handle delivery-related inquiries,
ensuring smooth and satisfying shopping
experiences for customers across the UAE. I
provide real-time updates, resolve delivery
issues, and guide users through the platform
with clarity and care. My role relies on empathy,
adaptability, and a deep understanding of
elGrocer’s services to build trust and enhance
customer satisfaction
Vodafone UK
Account Advisor
January 2022 - January 2023 (1 year)
During my 18 months as a remote International Account Advisor at Vodafone UK, I resolved customer complaints, supported sales, and documented technical issues while working across diverse cultures. This role sharpened my problem-solving and communication skills, earning recognition for exceeding performance targets and delivering exceptional customer service.