About Madeleine
English
Native or bilingual
Spanish
Native or bilingual
Experience
- IDILIQ Group - Wyndham HotelsCluster Resort Revenue ManagerHOSPITALITYJune 2022 - Today (4 years)Málaga, Spain• Spearheaded the launch of new hotel operations, overseeing on-site team training, systems testing, and successful go-live implementations across three resorts.• Designed and executed effective distribution and pricing strategies based on detailed competitor benchmarking and market demand insights.• Drove measurable revenue growth and increased market share through dynamic pricing and data-driven decision-making.• Assessed and optimized segmentation performance across distribution partners, contracted rates, and online visibility through SiteMinder integration.• Managed group business pricing, displacement analysis, and account performance tracking to maximize revenue opportunities.• Produced detailed weekly forecasts, performance reviews, and annual budgets for all resorts under management.• Provided remote coaching and daily operational support to the reservations department.• Led the regional rollout of IDeaS Revenue Management System, including configuration oversight, training, and adoption support.
- Best Western Hotels & ResortschatOctober 2016 - February 2020 (3 years and 4 months)Dublin, DN, IrelandProvided revenue optimisation and system support for international hotel portfolios, focusing on pricing strategy, forecasting, and distribution performance.Configured and maintained SynXis, OPERA Cloud, and channel managers, ensuring accurate rate loading, mapping, and OTA connectivity.Built strong relationships with property teams, offering ongoing coaching and support on revenue strategy, inventory management, and system best practices.Delivered tailored training sessions to GMs, reservations, and sales teams to improve commercial execution and understanding of revenue principles.Streamlined reporting and improved data accuracy through standardised templates and automated dashboards.Collaborated with cross-functional teams to align commercial objectives, troubleshoot system issues, and drive overall revenue performance
- Radisson HotelsCluster Revenue ManagerFebruary 2020 - May 2022 (2 years and 3 months)Madrid, Spain• Ensured all best practices and standard operating procedures were followed to capitalize and optimize revenue potential and increase market share for multiple property TrevPAR.• Utilized and developed revenue systems and BI tools to base decisions on current, relevant data analysis.• Created departmental strategies, conducted market opportunity analysis, and developed demand pricing strategies• Led quarterly budget reviews with key stakeholders, aligning on strategies to maximize profitability.• Provided synopsis of results vs. direction WOW and held weekly discussions on future strategies such as booking pace, pricing strategies, competitor demand and marketing opportunities.• Coordinated local PMS on-boarding with the Systems Management team.
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Education
- BAGriffith College2004BA
- Leaving CertificateKings Hospital2004Leaving Certificate