Skill set (15)
Luana in a few words
I am a passionate Human Resources professional with over 12 years experience, working across multiple sectors and businesses of all sizes.
As a true HR generalist, my experience is varied, supporting businesses with the full employee lifecycle. This includes recruitment, onboarding, performance management, complex employee relations cases, etc. I also work strategically, delivering on several HR initiatives and projects – most recently delivering salary exchange for pension in a business, which equated to an average of £200,000 in annual savings on the employer NI.
I actively use data collated through dashboards and engagement surveys to create a HR strategy in line with the business objectives and goals. As part of my services, I also coach, train, and support line managers, giving them the knowledge, tools and confidence to manage their teams more effectively.
Experience
- GleedsRegional People Manager (North)CONSULTING & AUDITSFebruary 2021 - Today (4 years and 4 months)Manchester, United KingdomResponsible for all People related matters for Gleeds North Region (circa 700 employees).Responsible for managing a small team of People Partners (HRPBs) and administrators.Collaborating with Regional Managing Directors to build high performing, high capability regional team that meets/exceeds its regional performance.Developing strong partnering relationships with other key Business Leavers to implement effective people strategies to support business growth and achieving goals.Providing feedback and coaching key Business Leaders to enable them to develop themselves and others and role model the Gleeds behaviours and values.Providing the right level of challenge to Business Leaders to ensure that the overall UK strategy is incorporated within their own business area and that the People strategy is aligned within their own strategies.Developing an understanding of business requirements and incorporate these into the guidance offered to Business Leaders.Developing commercial understanding of regions/client groups supported to ensure that advice and support provided is tailored and effective.Working with the Business Leaders to plan workforce requirements and work with the Talent Acquisition Partners to attract top talent and build the Gleeds employer brand to deliver and maintain the headcount requirements to achieve the business plan.Autonomously managing and resolving employee relations cases through to completion, providing expert advice to line managers and minimising risk to the business.Managing of MI to understand employee trends, respond to issues and provide informed reporting to Business Leaders and the People Director, UK.Offering pastoral care for pregnant employees and maternity returneesConducting exit interviews for key leavers and providing analysis of leaver dataCollaborating and delivering on People projects and initiatives such D&I, Investors in People, Great Places to Work, Wellbeing, Salary Exchange etc.Providing support to line managers on succession planning, pay review, promotions, etcAttending various meetings including monthly regional directors and North Region meetings to present and provide a People Team update.
- HandlesbankenHuman Resources Business PartnerBANKING & INSURANCEJune 2020 - February 2021 (8 months)Manchester, United KingdomConducting weekly meetings with respective business areasConsulting with line management, providing HR guidance when appropriateManaging and resolving complex employee relations issuesMaintaining up to date knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.Partnering with the legal department as needed/requiredProviding day-to-day performance management guidance to line management (e.g., coaching, career development, disciplinary actions)Working closely with management and employees to improve work relationships,build morale, and increase productivity and retentionProviding HR policy guidance and interpretationProviding guidance and input on business area restructures, workforce planning andsuccession planningIdentifying training needs for business areas and individual needsParticipating in evaluation and monitoring of training programs to ensure success.Following up to ensure training objectives are met.
- Property Hub Forum LimitedHuman Resources ManagerREAL ESTATESeptember 2018 - March 2020 (1 year and 6 months)Manchester, United KingdomImplemented HR metrics such as turnover/retention rate, absenteeism rate, employee satisfaction and performance rate in order to analyse, create and implement a HR strategy in line with company objectivesWorked closely with the Group Financial Controller in order to set a HR budget for 2020Implemented an applicant tracking system in order to reduce recruitment administration and improve efficiencyStreamlined the recruitment process in order to reduce time to hire and costs and grew the business by 40% in 2019Created and Implemented a full onboarding process for all new startersUpdated and implemented HR polices and procedures (such as salary review process and enhanced maternity and paternity leave/pay policy)Created and Implemented performance measurement processes such as effective 1-2-1s and introduced the 360 degree appraisalManaged day to day operational HR matters such as carrying out return to work interviews, six week reviews with new starters and exit interview with leaversEffectively managed all employee relation issues including performance management, disciplinary hearings and grievances.Planned and delivered HR initiatives such as a health and wellbeing and coordinated learning and development programs with managers and directors across the companyPartnered and collaborated with directors on compensation and reward for employees and introduced a number of new benefits such as private healthcare, gym membership, increased holiday allowance, Yoga in the office and book clubSupported directors and managers by navigating through monthly employee surveys (Peakon) in order to offer solutions to issues raisedUpdated and trained directors and departmental managers on latest changes to employment legislation and HR policies/proceduresProduced weekly snapshot HR reports on recruitment, new starters, Employee Relation issues etc for directors and relevant departmental managersDrafted emails, letters and contracts of employment and kept filing up to date.
3 recommendations
AV
SM
AD
Arron Voce and 2 other people have recommended Luana
6/21/2023
I highly recommend Luana for any position requiring extensive experience in handling complex and sensitive HR matters. Having had the opportunity to work closely with Luana, I can attest to her exceptional expertise in navigating intricate HR challenges with utmost professionalism and discretion. Her ability to analyse multifaceted situations and develop effective strategies is truly remarkable. Luana's wealth of experience enables her to approach delicate matters with sensitivity, empathy, and a deep understanding of the potential implications. Her strong ethical compass and commitment to maintaining confidentiality make her an invaluable asset in any organisation that values integrity and requires a skilled HR professional to tackle complex and challenging issues.
6/8/2023
We are a medium sized company that focus on recruiting and subcontracting work in several areas of the work field. Because we are so diverse we brought Luana on board to help manage new company terms, regulations, and policies. She created interactive engagements such as PowerPoint presentations, one on one screen time with recruiters, dedicated time and efforts with shareholders and implementing new regulations, and most of all helped us get well rounded for new phases of work. We definitely recommend her.
6/8/2023
Luana came to us at a time where we had just expanded our business. Making sure that all the new employees and the recruitments were all set can be rather difficult. Luana made the transition so easy. She was able to give valuable advice, counseling, insight, and most of all helped organize us in a way I thought we'd never get to. She was able to assist some of our non English speaking employees which made a world of difference. Being able to get all the regulations, policies, and employee laws in place set us up for major success. We couldn't have done it without her.
Certifications
- Malden High SchoolHigh School Diploma2008