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Laura Quintero Customer Experience SpecialistLQ

Laura Quintero

Customer Experience Specialist
  • Suggested rate
    €125 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Laura's quote.
Location and workplace preferences
Location
Bucaramanga, Colombia
Remote only
Primarily works remotely
Verifications

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Verified email
Languages
Check out languages spoken by Laura
Categories
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Skill set
Additional skills (3)
slack
Salesforce
Self Development
Laura in a few words
Experienced in creating warm, human- centered service experiences. Tech-savvy, adaptable, and detail-oriented, with strong skills in communication, problem-solving, and relationship-building. I thrive in dynamic roles that integrate strategy, structure, open communication, and independent work.

Also, I am passionate about learning, travel, exploring, creativity, and personal growth. I find me continuously investing on expanding my skills and interests, and I'm always driven by curiosity.
Experience
  • ICC Interactive Contact Center
    Independent Contractor
    January 2025 - Today (4 months)
    Bucaramanga, Colombia
    Spanish-English Interpreter Independent Contractor 2025 Provided real-time interpretation in medical, legal, and financial sectors. Ensured accurate and culturally appropriate communication while maintaining confidentiality and industry standards.
  • GoUppers SAS
    City Manager & BackOffice Assistant
    November 2023 - January 2024 (2 months)
    Santa Marta, Colombia
    Managed Airbnb property operations and created detailed client portfolios. Acted as a link between clients and users, fostering strong relationships and ensuring smooth coordination. Warm, personalized guest/client service and client retention.
  • Vitalis Apps LLC
    Customer Success/Support Manager & VA
    April 2021 - January 2023 (1 year and 9 months)
    Led customer care and experience management, ensuring seamless client interactions. Coordinated team/client communications via HelpCrunch, HelpSpace, AppStore Connect, and Slack. Contributed to podcast and content creation
Recommendations
Education
  • Bachelor of Arts in Communication
    Politécnico Grancolombiano
    2025
    Bachelor in Communication Studies.
  • UEMC Business School
    2024