Krutik Barvaliya

In this role I have to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. Also protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times. Maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability. In this role I will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability