The Belgian Waffle Co. is a leading start-up quick-service restaurant (QSR) chain operating in the desserts category. The brand is present across 300+ outlets and 80 cities in India.
• Led annual marketing plans and go-to-market (GTM) strategy. Drove trials and repeats for new menu launches and existing categories. Delivered a +50% growth on primary category of waffles
• Spearheaded new products development including conceptualization, positioning, packaging and go-to-market strategy. Successfully launched the brand's first packaged waffle crisps. Exceeded targets by +10%
• Conducted qualitative and quantitative consumer studies to generate insights on brand perception, consumer habits and new product concept insights
• Initiated work to develop a unique brand positioning and identity to drive consumer connect and recall across touchpoints
• Formulated the brand's activation strategy across digital, social, OOH, on-ground to deliver on all funnels of the consumer journey. Increased brand's top-of-mind-awareness scores by 2pp - from 6% to 8%
• Crafted the brand's paid & organic social media strategy. Increased followers by +25% y-o-y
• Built partnerships with online food delivery partners - including developing joint business-plans (JBP), crafting and negotiating in-app promotions and offers, improving visibility metrics
• Devised the brand's loyalty program, email, SMS & WhatsApp campaigns basis market insights and competitor intelligence
• Planned localised, outlet-level marketing programs including on-ground activations, customised offers, in-store communication, and other tactical interventions for brand and franchise outlets
• Reviewed sales and external data to drive insights on category/product performance, menu rationalization and insight generation for new launches
• Managed A&P budgets. Supervised a six-member team