Description

10 years. 30+ markets. 3 global brands. One rare combination: enterprise CRM delivery from strategy to go-live — and the AI engineering depth to lead what comes next.

For Mars, Stellantis, and Suntory, I've owned the full lifecycle: requirements, roadmap, delivery, UAT, go-live. That means owning the hard calls — challenging scope, realigning stakeholders, and keeping delivery connected to business value.

I made a deliberate bet: a 400-hour AI Engineering bootcamp at Ironhack. Not to become an engineer — but to understand deeply enough to lead AI product development with the same rigour I applied to CRM. I shipped a production-grade AI agent (RAG pipeline, 96% accuracy across 244 test runs - available on GitHub) and I'm bringing that capability directly into enterprise contexts.

What I offer is rare: a PM who bridges Salesforce enterprise delivery and AI product execution. No translation layer needed between business and tech.

🎓 4x Salesforce Certified — Platform Admin · Service Cloud · Field Service · Marketing Cloud Email Specialist

📋 Scrum Master PSM I · Data Product Management · AI Engineering

🌐 French · English · Spanish · Portuguese

📍 Paris · Barcelona | Remote & Hybrid

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Portuguese
Fluent

Workplace preferences

Remote only

Primarily works remotely

Royal Canin (Mars Petcare)
Senior Product Owner – Salesforce Marketing Cloud
April 2024 - September 2025 (1 year and 5 months)
— Owned end-to-end product delivery of automated customer journeys in Salesforce Marketing Cloud
— Journey Builder and Automation Studio — driving personalised engagement across triggers and conditions at scale — translating complex B2C multi channel requirements into production-ready specs across 10 markets
— Defined and executed UAT strategy across all customer journeys — validating acceptance criteria, coordinating cross-functional sign-off, and owning final go-live approval.
Salesforce Marketing Cloud Product management UAT Recueil des besoins
Royal Canin (Mars Petcare)
Senior Product Owner – CRM Strategy & Data
May 2023 - December 2023 (7 months)
— Conducted a full CRM needs assessment across stakeholders — challenged the viability of the in-house build and recommended adopting a market-ready CRM solution. The organization validated the approach and selected Salesforce Marketing Cloud.
— Translated business requirements into an API integration roadmap across 10+ data sources and 10+ markets — reducing data reconciliation time by 90%.
— Owned Agile product backlog for GDPR-compliant data centralization — sprint planning, grooming, and reviews with cross functional teams.
API Stakeholder Management Audit Product management Anglais
Suntory Beverage & Food Europe
Salesforce Delivery Manager
June 2022 - December 2022 (6 months)
Brought in to rescue an at-risk Salesforce migration
— Took full ownership of project scope, budget, timelines, and resources — stabilizing a program that had lost its delivery trajectory.
— Led a 10-person cross-functional delivery team (Solution Architect, integrators, business stakeholders) — acting as primary client point of contact for risk management and issue resolution.
— Designed a delivery governance framework from scratch
— implementing risk mitigation processes and stakeholder transparency mechanisms that stabilized the program.
— Packaged the governance approach as a scalable international rollout template for future markets.
Delivery Management Salesforce Stakeholder Management Scrum Gouvernance