Are you struggling to achieve your goals and vision due to blind spots or obstacles? Perhaps there's a problem you know needs attention but you don't have the time or resources to tackle it. If you're looking to optimize your services, innovate, or need extra support for your research and innovation team, then I'm here to help!

As a service designer, I take a holistic and user-centric approach to ensure your organization meets your users' needs. I believe that the first step is to have a conversation with you to understand your unique requirements. With over 10 years of experience in agencies, international organizations, and NGOs, I have developed a particular passion for qualitative research, performance measurement, and democratizing knowledge within teams.

My approach is centered around the user, and I consider measurements to be an integral part of service delivery. I also spend time understanding the underlying technology feasibility of your organization, which allows me to involve product owners and developers early on in the process. This collaborative approach maximizes the value of service delivery.

Let's discuss your needs and how I can help your organization.

User research
Journey Map
Blueprint
Workshop Facilitation
Content Strategy & Measurement
Customer Experience (CX) Strategy & Measurement