About Julie
French
Native or bilingual
Spanish
Fluent
Experience
- Smily, formerly BookingSyncCustomer Success & Onboarding ConsultantTRAVEL AND TOURISMFebruary 2023 - Today (3 years and 4 months)Barcelone, Spain
- Support B2B clients during onboarding, ensuring smooth account setup and adoption of best practices.
- Lead website creation and customization projects, delivering high-performing, user-focused solutions.
- Implement automated notifications and workflows to streamline operations and improve efficiency.
- Provide proactive customer support, resolving issues and prioritizing tickets to ensure fast resolution and high satisfaction.
- ROOMS FOR ROOMERSFounder & Event CoordinatorSeptember 2020 - March 2024 (3 years and 6 months)Barcelona, Spain
- Scouting for venues and artists in Barcelona
- Organizing and coordinating each event
- Creating content and managing social networks
- Analysing results and implementing improvement actions
- AmenitizCUSTOMER INTEGRATION SPECIALISTJanuary 2020 - June 2020 (5 months)Barcelona, Spain
- Onboarding new partners to the platform
- Designing and referencing customer websites
- Connecting the Channel Manager to the main OTAs
- Ensuring clients know how to use Amenitiz and help them become product experts
- Building robust relationships to limit the churn rate
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Certifications
- Google Digital Active CertificationGoogle2019