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Julie DublineauJD

Julie Dublineau

Customer Success | Web & Digital Experience

€300/day
Barcelona, ES
3-7 years

Average response time: 1 hour

About Julie

I started my career at Decathlon as a Project Manager, where I contributed to social media initiatives for the skateboard brand Oxelo and supported CRM actions, while assisting in the organization of large-scale international events.

In 2020, I founded a cultural association in Barcelona, organizing monthly events that combine art and music while promoting local and international artists.

Over the past four years, I have specialized in the tourism and tech ecosystem, working with SaaS platforms such as Amenitiz and, most notably, Smily.

At Smily, a leading European Property Management Software for short-term rental professionals, I have spent over three years as a Customer Success & Onboarding Consultant. In this fast-paced tech environment, I manage the full customer lifecycle for B2B clients: from onboarding and account setup to website customization and continuous optimization. I help property managers streamline their operations, improve performance, and fully leverage the platform, acting as a strategic partner to drive satisfaction, retention, and long-term growth.

My entrepreneurial mindset, combined with strong experience in customer success, digital projects, and event management, enables me to adapt quickly to diverse industries. I am particularly drawn to creative and impactful projects and open to opportunities worldwide.

Let’s build something meaningful together !
  • French

    Native or bilingual

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • Smily, formerly BookingSync
    Customer Success & Onboarding Consultant
    TRAVEL AND TOURISM
    February 2023 - Today (3 years and 4 months)
    Barcelone, Spain
    • Support B2B clients during onboarding, ensuring smooth account setup and adoption of best practices.
    • Lead website creation and customization projects, delivering high-performing, user-focused solutions.
    • Implement automated notifications and workflows to streamline operations and improve efficiency.
    • Provide proactive customer support, resolving issues and prioritizing tickets to ensure fast resolution and high satisfaction.
  • ROOMS FOR ROOMERS
    Founder & Event Coordinator
    September 2020 - March 2024 (3 years and 6 months)
    Barcelona, Spain
    • Scouting for venues and artists in Barcelona
    • Organizing and coordinating each event
    • Creating content and managing social networks
    • Analysing results and implementing improvement actions
  • Amenitiz
    CUSTOMER INTEGRATION SPECIALIST
    January 2020 - June 2020 (5 months)
    Barcelona, Spain
    • Onboarding new partners to the platform
    • Designing and referencing customer websites
    • Connecting the Channel Manager to the main OTAs
    • Ensuring clients know how to use Amenitiz and help them become product experts
    • Building robust relationships to limit the churn rate

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Certifications

  • Google Digital Active Certification
    Google
    2019

Skill set

Categories