About Jorge
As an IT Engineer, my role encompasses a wide range of technical and strategic responsibilities designed to keep organizations running smoothly and securely. These include:
1. System Design and Implementation – Planning and deploying IT infrastructures such as servers, networks, cloud environments, and communication systems that align with each business’s operational needs.
2. Network Administration – Ensuring reliable and secure network performance, managing routers, switches, firewalls, and VPNs, and implementing solutions that minimize downtime.
3. Technical Support and Troubleshooting – Providing hands-on support to quickly resolve software, hardware, and connectivity issues that affect daily operations.
4. Cybersecurity Management – Protecting company data and systems through robust security policies, firewall configurations, antivirus tools, and regular vulnerability assessments.
5. System Maintenance and Monitoring – Proactively monitoring servers, databases, and network devices to detect and fix potential problems before they impact performance.
6. Data Backup and Recovery – Implementing and maintaining backup systems to ensure business continuity and data integrity in case of system failure or disaster.
7. Cloud and Virtualization Solutions – Designing and managing cloud-based environments (such as Microsoft Azure, AWS, or Google Cloud) that improve scalability, cost efficiency, and accessibility.
8. Software Deployment and Management – Installing, configuring, and maintaining applications essential to each client’s business processes.
9. Project Management and Consulting – Guiding businesses through digital transformation projects, helping them adopt new technologies, and ensuring seamless integration with existing systems.
10. User Training and Support – Empowering clients and their teams with the knowledge and tools to use technology effectively and securely.
Spanish
Native or bilingual
English
Fluent
Can work on-site
Madrid (up to 50km)
Experience
- SolucionesJRYFundador & Consultor ITJanuary 2009 - Today (17 years and 5 months)Junto a mi equipo, ayudo a pequeñas y medianas empresas a resolver sus desafíos tecnológicos sin necesidad de contar con un departamento IT interno.-Diagnóstico, planificación e implementación de infraestructura tecnológica -Mantenimiento preventivo y soporte remoto/presencial -Migración de servidores y gestión de redes -Acompañamiento continuo con enfoque cercano y personalizado
- TorneosTechnical Support Associate ManagerJuly 2015 - February 2025 (9 years and 7 months)Buenos Aires, CF, Argentina• Giving specific directions to the customer desk team members to enable them meet specific customer needs• Creating and managing both intra and inter team work processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery in order to determine areas of lapses• Administrating effective frontline line desk assistance.• Implementing a central problem management route for information management users to handle queries and complaints.• Showcasing level of expertise by providing satisfactory explanations and solution to customer questions and issues to gain their confidence• Taking measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation• Organizing training and/or making arrangements for team member to receive training on the latest and best practices in handling help desk related issues• Creating good working relationship among members of the help desk team to ensure smooth flow of work, which improves overall performance• Developing several strategies to tackle issues to have a backup plan where a particular strategy might not be effective.• Managing annual budget of the Departement.• Project Manager.• Risk assessment and risk management.• Monitoring team performance and report on metrics.• Motivating team members.• Discovering training needs and providing coaching.• Listening to team member's feedback and resolve any issues or conflicts.
- Balcarce 510Senior Information Technology System AdministratorJune 2010 - February 2025 (14 years and 8 months)• Managing Network, LAN / WAN. Cisco ASA / Cisco Router / Wireless LAN Controller / Cisco Switch• Maintaining Computer Systems, Microsoft Windows Server / RedHat• Completing System Installs and Upgrades, Microsoft Exchange Server / Active Directory / Internet Information Server / Apache / PHP / .NET• Overseeing Data Storage and Retrieval Systems, NetApp Storage / Dell EMC• Troubleshooting problems with systems and programs.• Managing Database, MSSQL / MySQL• Project management.• Managing Cloud Service, AWS / CDN / Google Apps• Monitoring the performance of existing computer systems and IT infrastructures, MangeEngine OpManager / Nagios.• Ensuring security and efficiency of IT infrastructure.• Building an internal wiki with technical documentation, manuals and IT policies
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Education
- Cisco Certified Network Associate Security (CCNA) Cisco Ethical Hacking Amazon Web Services Solutions Architect - Associate PMO - Proyect Manager OfficerCisco Certified Network Associate Security (CCNA) Cisco Ethical Hacking Amazon Web Services Solutions Architect - Associate PMO - Proyect Manager Officer
- System EngineerUniversidad Tecnológica Nacional2012System Engineer