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Jeniffer AdarayanJA

Jeniffer Adarayan

M365 & Azure Infrastructure Specialist

€250/day
Salamanca, ES
8-15 years
Microsoft Azure
Active Directory
Endpoint Security
Microsoft365 administration
IT-Security

Average response time: 1 hour

About Jeniffer

I am a Remote IT Infrastructure Specialist with almost 10 years of hands-on experience supporting small to medium businesses through Managed Service Provider (MSP) environments — managing multiple client tenants simultaneously across cloud identity, endpoint security, network infrastructure, and SOC operations.

My core expertise covers Microsoft 365 and Azure AD / Entra ID administration, Conditional Access and MFA configuration, Microsoft Defender TVM vulnerability management, Windows 365 Enterprise deployment, WatchGuard firewall administration, UniFi network management, and SOC Tier 1–2 incident response.

I have worked extensively on phishing incident investigation, eDiscovery via Microsoft Purview, email security hardening (DMARC, SPF, DKIM), and multi-tenant endpoint security remediation.

Currently based in Salamanca, Spain as an EU resident under Spain's Digital Nomad Visa. Available for remote IT contractor engagements across Europe and the United States — no visa sponsorship required for EU clients.

Open to: M365 consulting | Azure infrastructure | Managed services | SOC Tier 1–2 contracts | Endpoint security engagements
Digital and IT Services
IoT (Internet of Things)

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Freelance
    Information Technology Operations Specialist (REMOTE)
    July 2016 - Today (9 years and 11 months)
    • * Provide L2/L3 IT support across multiple SMB clients in an MSP environment
    • * Administer Microsoft 365, Azure AD (Entra ID), and Active Directory
    • * Manage user lifecycle, MFA, conditional access, and device compliance
    • * Troubleshoot network connectivity, VPNs, firewalls, and routing issues
    • * Monitor and respond to security alerts from EDR/MDR/SIEM platforms
    • * Perform incident triage and escalation as part of SOC Tier 1–2 workflows
    • * Support endpoint security, patching, and vulnerability remediation
    • * Maintain documentation and follow SLA-driven support processes
    • * Coordinate with clients and internal teams for system changes and incidents
    Active Directory Microsoft Azure Endpoint Security IT-Security Microsoft365 administration
  • Newberry Group
    Help Desk Support Specialist (REMOTE)
    September 2017 - December 2020 (3 years and 3 months)
    • - Proactively resolved client issues by effectively managing and collaborating with cross-functional support groups, ensuring timely and satisfactory resolutions.
    • - Coordinated closely with the client's IT team to gather essential data and document all necessary information and requirements for the Helpdesk team, optimizing support for the company's critical processes.
    • - Streamlined helpdesk procedures by creating comprehensive documentation that adhered to the client's guidelines and requirements, enhancing efficiency and reducing response times.
    • - Spearheaded the Onboarding project, successfully delegating tasks and tickets to each helpdesk technician on the onboarding team, ensuring smooth transitions and seamless integration for new clients.
    • - Coordinated server and account changes or issues during onboarding, guaranteeing that all systems were functioning correctly and all team members had proper access to facilitate the completion of tasks effectively.
    Endpoint Security Microsoft365 administration Microsoft Azure Active Directory
  • Panthera Technologies
    Help Desk Specialist (REMOTE)
    July 2016 - September 2017 (1 year and 2 months)
    • • Proactively resolved escalated client issues by managing them and collaborating with level 1 helpdesk technicians.
    • • In-Charge of Onboarding and Offboarding of users/clients in Active Directory and Exchange/Office 265
    • • Administer user accounts and permission to shared mailbox, Security groups, O365 and distribution groups.
    • • Troubleshoot vpn and other network connectivity issues.
    • • Streamlined helpdesk procedures by creating documentation that adheres to the client's guidelines and requirements.
    Active Directory IT-Security Microsoft365 administration
Check out Jeniffer's experience

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Education

  • Microsoft 365 Certified: Fundamentals
    Microsoft 365 Certified: Fundamentals
  • Bachelor's Degree
    Technological Institute of the Philippines
    2005
    Bachelor's Degree

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