Skill set
Industry fields of expertise
Heba in a few words
Highly accomplished Senior IT Manager with over 17 years of experience in IT Business Partnering, Digital Transformation, Relationship Management, and IT Consulting. Expertise in aligning IT solutions with business objectives, developing, and executing strategic plans, and managing cross-functional team. Adept at optimizing IT operations, fostering collaboration, and implementing lean and efficient IT management processes. Key competencies include enhancing stakeholder relationships, analyzing complex business requirements, optimizing costs, and driving continuous improvement initiatives. Focused on leveraging technology to improve operational efficiency and contribute to the overall success of organizations.
● Achieved 99.9% system uptime across all business units, resulting in increased productivity and customer satisfaction.
● Implemented IT solutions that improved operational efficiency by 35%, saving $4M annually.
● Led digital transformation initiatives across multiple geographic regions, increasing revenue by $10M and market share by 5%.
● Optimized IT costs across the organization, reducing expenditures by 25% and reallocating $3M to strategic initiatives.
● Implemented a global ERP system, streamlining financial and supply chain processes and improving data accuracy by 40%.
● Developed and executed IT strategies to support entry into new markets, resulting in successful expansion into 3 new countries.
● Improved cybersecurity measures, resulting in a 90% reduction in successful cyberattacks and preventing $2M in potential losses.
● Built and maintained strategic partnerships with key technology vendors, negotiating contracts that saved $1.5M annually.
● Established a Project Management Office (PMO), improving project delivery success rates by 30% and reducing project delivery time by 25%.
Experience
- AldarHead of IT PMO, Group TechnologyNovember 2024 - Today (6 months)Abu Dhabi - United Arab Emirates• Scaling IT PMO maturity from Level 2 to Level 4 within twelve months by revamping the operating model, introducing standardized governance frameworks, & implementing best practices.• Leading a $ 56M CAPEX portfolio of mega digital transformation initiatives, including GEN AI implementation, ERP transformation, Azure cloud migration, & enterprise-wide data strategy initiatives, ensuring delivery on time and within budget.• Establishing a centralized Project Management approach enabled through robust, improved artifact tracking, compliance, & stakeholders' transparency across 105+ concurrent projects.
- Xylem Water SolutionsRegional Senior IT Business PartnerMarch 2024 - November 2024 (8 months)Dubai - United Arab EmiratesEmerging Markets (Middle East, India, Turkey, Africa)Dubai, United Arab Emirates - 03/2024 – 11/2024• Achieved a strong return on investment (ROI) by delivering projects within budget and driving $1M in additional revenue through regional automation initiatives.• Supporting global ERP implementation, driving $6M in additional revenue.• Streamlined funding/approval processes, reducing turnaround time by 25%.• Increased stakeholder engagement by 30% through business initiatives.• Overseeing 50 regional IT projects with a combined budget of $50 million.• Managing a portfolio of 30+ IT service modules across 10 business units.• Enhanced CRM systems, improving client satisfaction scores by 15%.• Elevated project completion rates by 30% using agile methodologies.• Improved architectural alignment by 15% through adherence to IT, business, and adoption of enterprise strategies.• Performed data analysis for actionable insights, reducing decision-making time by 30%.• Reduced systemic downtimes by 40% through IT infrastructure upgrades.• Improved project delivery time by 20% through analysis and documentation of requirements.• Managed multiple proposals/projects with 100% compliance to established methodologies.• Reduced decision-making time by 30% through data analysis and actionable insights.• Analyzed and documented requirements, improving project delivery time by 20%.• Aligned project portfolios with enterprise strategies, achieving 95% stakeholder satisfaction.• Developed demand management strategy, increasing regional operational efficiency by 15%.• Developed scorecards, achieving a 90% project success rate.• Translated business needs into technical solutions, enhancing collaboration and efficiency by 20%.
- Core42IT Business PartnerSeptember 2022 - March 2024 (1 year and 6 months)Abu Dhabi - United Arab Emirates• Fostered Corporate IT relationships as SPOC, aligning IT service proposals with business goals.• Developed the demand management strategy, increasing operational efficiency by 20%.• Optimized IT service delivery, increasing service levels adherence by 15% for Business Units.• Collaborated on IT Strategy, improving performance by 20%.• Oversaw project execution, enhancing functionality by 15%.• Co-led studies, analyzed requirements, and assessed IT costs, achieving + 2M AED in savings.• Refined requirements, boosting projects' success by 30%.• Supervised IT roadmap, achieving 90% alignment with business strategy.• Directed IT project management, ensuring 100% alignment with requirements and selected methodologies.• Identified KPIs, improving decision-making efficiency by 35%.• Achieved a strong return on investment (ROI) by delivering projects within budget and enhancing operational efficiency through IT alignment initiatives.
Recommendations
Education
- Master of Business AdministrationArab Academy for science, technology & maritime transportation2010Master of Business Administration:
- Bachelor of Technology in Electronics and Communication EngineeringModern Academy for Engineering and Technology2006Bachelor of Electrical Engineering: Electronics & Communications Technology