Description

I build operating systems for companies — the unglamorous backbone that turns a 30-person team into one that behaves like 200.

Most recent operator role: Business Process Optimization Manager at DMARK Architecture (30 people, Tbilisi, international client base). Built the firm's operating system from scratch — Project Profitability Calculator, 9-criterion KPI system, Internal Regulations Handbook, 90-day Onboarding Manual, full Monday.com → ClickUp project lifecycle. Now remote advisor; running my consulting practice from Barcelona since 2025.

Where I plug in:

— Fractional ops / interim COO for scale-ups (50–200) outgrowing ad-hoc execution

— Productized engagements for creative service businesses (architecture, design, agencies, 5–30) — pricing, KPIs, project lifecycle, onboarding

— PMO setup and governance for digital initiatives

— AI / automation rollouts: workflow design (n8n, Zapier, custom Python), vendor selection, adoption

— Change management for process maturity jumps

What separates me from the standard ops freelancer: I write production-grade Python. Built an automation pipeline this year from zero programming background — scrapes 600+ LinkedIn posts/day, scores them against my CV with Claude Haiku, ships a ranked digest to my phone. Cut my screening from 2h/day to 15 min; brought monthly API cost from $150 to $15–25. Same posture I bring to client work: diagnose the manual drag, design the system, ship the automation.

Stack: Monday.com, ClickUp, Power BI, advanced Excel & Power Query, n8n, Zapier, Python, Anthropic API. Methodology: DMAIC / Lean, Agile / Scrum.

What I'm not: an SAP / Salesforce / HubSpot specialist or a developer. I'm the person who decides what those tools should do, designs the workflow around them, and makes them stick.

Barcelona-based, fully remote across EU. English C2 · Spanish B1 · Russian C1 · Georgian native.

Industry field of expertise

Languages

English
Native or bilingual
Georgian
Native or bilingual
Spanish
Basic
Russian
Native or bilingual

Workplace preferences

Can work on-site

Barcelona (up to 50km)

DMARK Architecture
Business Process Optimization Manager
ARCHITECTURE AND URBAN PLANNING
September 2023 - Today (2 years and 9 months)
Tbilisi, Georgia
30-person architecture studio with international client base — public-sector tenders (Police HQ, Liberty Bank flagship), large-scale residential (Tbilisi Terrace ~62,000 m² / $21M, Simetria Park), and collaborations with German, Austrian, and Danish firms (J. Mayer H., Henning Larsen, Wulf Architekten).

Joined as operations lead, direct line to the CEO. The firm had grown for 18 years on talent and reputation — pricing was instinct, KPIs didn't exist, project tracking lived in heads. I built the operating system from scratch.

What I shipped (all live, all still in use):

— Project Profitability Calculator: per-project economic model with man-hour costing, phase-based revenue recognition, breakeven hours, live margin. Used at quoting stage to reject unprofitable scopes before signature.

— 9-Criterion Architect KPI System (max 70 pts): quarterly review tied to bonuses, raises, and project allocation. Replaced gut-feel evaluation with documented evidence.

— Internal Regulations Handbook: 12-section operations document, the firm's first written rulebook in 18 years.

— 90-Day Onboarding Manual: preboarding through 30/60/90-day gates with formal pass/fail criteria.

— Monday.com → ClickUp project lifecycle: 6-phase pipeline, stage gates, resource board, financial reconciliation, owner dashboard. CEO can query project state without asking anyone.

— Quarterly KPI reviews and monthly project-margin reviews installed as governance cadence.

Outcomes: meaningful reductions in delivery delays and partner-approval cycle time on standardized workflows. Per-project margin became visible for the first time in firm history. Architects fully adopted the system; founder-partner adoption was partial — a governance ceiling I named openly to the CEO and could not fully solve from a non-partner authority position.

Methodology: DMAIC. Tools: Monday.com, ClickUp, Excel, Power Query, Notion.
monday.com Business development Project Management Agile method Scrum
TI'ME Georgia
Operations Project Manager
LOGISTICS AND SUPPLY CHAIN
August 2019 - December 2021 (2 years and 4 months)
Tbilisi, Georgia
25-person luxury watches and jewelry retailer scaling its operational backbone. My remit was the operations / business side of an ERP rollout across warehouse, retail, and procurement — process mapping, workflow standardization, training, and adoption — not technical ERP configuration.

What I owned:

— Process mapping and redesign across warehouse, procurement, and retail operations
— Inventory control procedures: stock reconciliation, purchase-to-pay visibility, physical/system mismatch reduction
— UAT coordination with department heads — captured business requirements, fed gaps to the technical team
— Onboarding and training for 40+ users: documentation, training sessions, post-go-live support
— 6-KPI framework for inventory turnover, shrinkage, procurement lead times, and warehouse productivity
— Management dashboards for stock rotation, demand planning, and warehouse accuracy
— Decision-rights matrix to reduce the volume of routine decisions escalating to senior leadership

Outcomes: ~30% reduction in cross-departmental handoff delays, ~40% reduction in routine escalations to leadership, ~20% cost optimization on inventory operations. The 6-KPI framework and decision matrix outlived the engagement.

This was a business-side operations role on a technical rollout — not developer, system architect, or ERP-configuration scope.
SAP CRM ERP Operations Supply chain sap
Georgian American University (GAU)
Study Process System Architect
EDUCATION AND E-LEARNING
January 2017 - August 2019 (2 years and 7 months)
Tbilisi, Georgia
Led GAU's operational digital transformation — replaced fragmented academic procedures with a unified data ecosystem covering the student lifecycle. Cross-functional process redesign across registrar, faculty operations, and administrative departments. LMS administration, standardized reporting for university leadership, materially reduced administrative overhead and improved reporting accuracy for strategic planning.
Project Management ERP Learning Management System System administration education designer