- RBS InternationalDirector, Strategy, Institutional BankingBANKING & INSURANCESeptember 2019 - April 2024 (4 years and 7 months)London, England, United Kingdom• Thought leader for Institutional Banking (UK, Lux and Channel Islands; Funds and Support Services) and Financial Institutions (£2bn revenue, global customer base, multi-entity) businesses.• Project lead for design and delivery of £2bn Financial Institutions franchise, executing complex project and delivering proof points.• Built vision and narrative for stakeholder sign-off to unlock 30% growth in product limits and revenue growth (largest non-personal segment in Group).• Strategic lead for RBSI entity on wider NatWest Group engagements incl. organisation redesign.• Formal and ad-hoc presentation of business strategy to Executive, Board and wider Stakeholders (Internal & External).• Design & implementation of Leadership Team operating rhythm for operational and strategic delivery.• Creation of sustainable revenue opportunity ideas, including leading and managing engagement with external consultants.• Assessment of Strategic Partnership & Acquisition pipeline to accelerate business strategy, including across new technologies.• Accountable for internal transformation projects as a member of Executive Steering Groups• Horizon scanning and engagement with Customers and sector participants to keep the business appraised of key sector developments as an input for future strategy.• Leading of Regulatory and Rating Agency returns and reports.
- RBS InternationalHead of Client Service / Head of Client Service Delivery (Secondment)BANKING & INSURANCEMarch 2023 - December 2023 (9 months)London, England, United Kingdom• Lead specialist and client service teams delivering Customer Due Diligence and operational service for new to bank and in-life customers for Institutional Banking across Jersey, Guernsey, IOM, Luxembourg and the UK (team of 200)• Designed and implemented new account opening and in-life model removing augmented resources, delivering £2.4m / ~40% annualised cost reduction.• Designed and delivered a new CDD in-life Operating Model driving regulatory compliance and sustainable performance against Control Environment Certification benchmarks.• Used data to drive Account Opening improvements reducing journey time by 50% and increasing productivity throughput by 80%.• Led the IB business to achieve CDD in-life Control Environment targets by driving collaboration across 3 Lines of Defence.• Implemented new colleague and data capabilities into Client Service to improve performance culture and colleague capability.• Delivered improved colleague communication strategy.• Exploration of technology solutions to improve external and internal journeys.
- Large Corporate Banking, NatWest GroupSenior Director / Director, Consumer IndustriesBANKING & INSURANCESeptember 2013 - August 2019 (5 years and 11 months)London, UK• Lead banker for an active and evolving portfolio of >30 UK and multi-national clients, including FTSE 350 / US listed, Private Equity backed and privately owned.• Over £45m revenue contribution p.a. to the divisional P&L.• Improving portfolio returns to above Bank hurdle across c.£4bn of balance sheet commitments, including £120m Present Value restructure of complex whole business financing.• Deal origination and execution for investment grade and leveraged corporates, tailoring solutions across Debt Capital Markets, Bank Debt, Foreign Exchange, Interest Rate Risk Management, Asset Finance, Trade and Transaction Services.• Active portfolio management and innovative transaction structuring to maximise the dynamic between capital, liquidity and pricing including understanding of available funding markets, debt capacity, ratings and execution strategies as well as available alternative distribution and insurance markets.• Thought leadership and influence up to C-Suite through in-depth understanding of sectors and business finance, and articulate knowledge of global economics.• Empathetic yet robust approach to restructuring for multiple high profile sector stressed businesses.
- Applied Diploma in Corporate BankingInstitute of Financial Services/UMIST2006Applied Diploma in Corporate Banking
- BSc (Hons) Accounting & Finance,University of East Anglia2004BSc (Hons) Accounting & Finance,