About Glenda
I help fast-growing startups fix execution and scale operations.
I’m a Product Operations and Transformation consultant with 10+ years of experience working in fintech and complex, multi-market environments.
Most teams don’t struggle with strategy, they struggle with execution.
That’s where I come in.
I specialize in fixing execution gaps between Product, Operations, and Engineering, bringing structure, clarity, and accountability to teams that are growing fast but operating inefficiently.
What I typically do:
- Build scalable product operations systems
- Fix broken cross-functional execution and delivery
- Create performance frameworks (KPIs, dashboards, reporting)
- Improve payment operations and reduce operational risk
Recent impact includes:
- Reduced fraud-related losses by 85%
- Recovered $8M+ in funds through operational improvements
- Building performance systems and operating models across multi-market environments
How I usually support:
- Operational Audit (2–4 weeks)
Identify execution gaps, bottlenecks, and risks across Product, Ops, and Engineering
- Execution System Design (4–8 weeks)
Design scalable processes, ownership models, KPIs, and delivery frameworks
- Performance & KPI Frameworks
Build dashboards and tracking systems to improve visibility and decision-making
- Payments & Risk Optimization
Improve reconciliation, reduce fraud, and strengthen operational controls
- Fractional Product Operations Leadership
Hands-on support to implement systems, align teams, and drive execution
When to bring me in?
- Execution is slowing down as you scale
- Product, Ops, and Engineering are misaligned
- You lack visibility on performance and delivery
- Payment operations are creating risk or inefficiencies
- You need structure—but don’t know where to start
If you’re dealing with execution challenges or scaling complexity, feel free to reach out, happy to discuss how I can help.
English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual
Spanish
Fluent
Can work on-site
Madrid (up to 30km)
Experience
- SendwaveSenior Operations Manager (Payments)TECHOctober 2023 - January 2026 (2 years and 3 months)Madrid, SpainLed operational performance and execution across a multi-market fintech platform, focusing on improving payment operations, reducing risk, and enabling scalable systems.
- Resolved critical operational issues across fraud, reconciliation, and system reliability by redesigning processes, ownership models, and monitoring frameworks
- Recovered $8M+ in funds and reduced fraud-related losses by 85% through structured root-cause analysis and implementation of preventative controls
- Built performance frameworks (KPIs, dashboards, reporting systems) to improve visibility, decision-making, and proactive issue detection
- Improved data accuracy, automation, and operational workflows to increase efficiency and reduce failure rates
- Worked cross-functionally with Product, Engineering, and Data teams to improve systems, tooling, and execution across markets
Delivered measurable improvements in performance, risk management, and operational scalability in a complex, high-volume environment - SendwaveStrategic Project Manager (Corporate Transformation)TECHJanuary 2022 - September 2023 (1 year and 8 months)Madrid, SpainLed transformation initiatives in a high-growth, multi-market environment, translating strategic priorities into structured execution and scalable operating models.
- Designed and implemented governance frameworks, operating models, and execution systems to improve prioritization and cross-functional alignment
- Built performance systems (OKRs, KPIs, dashboards, reporting cadences) to increase visibility, accountability, and decision-making effectiveness
- Delivered cross-functional initiatives across Product, Operations, and Business teams, improving coordination and execution clarity
- Introduced structured planning and execution frameworks (ownership models, milestones, tracking systems), reducing delivery friction
Improved execution discipline and scalability across teams operating in complex, fast-paced environments - SABIS Educational ServicesProduct Operations SpecialistEDUCATION AND E-LEARNINGOctober 2018 - January 2022 (3 years and 3 months)Beirut, LebanonLed operational and product initiatives across a multi-country organization, improving execution, performance visibility, and scalability across distributed teams.
- Built structured execution systems (planning frameworks, KPIs, reporting tools) to align strategy with delivery across multiple markets
- Improved operational efficiency and decision-making by standardizing processes and introducing performance tracking systems
- Delivered large-scale transition to online operations across 50 schools (70,000+ users) within 4 weeks
- Increased customer base by 35% through operational improvements and enhanced service delivery
Enabled scalable operations and consistent execution across a complex, multi-market environment
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Education
- MS, Mathematical FinanceThe University of York2017
- BS, MathematicsUniversity saint Jospeh2011