Gabriel Pieptea

PFA

Provided technical support and issue resolution for Salesforce-based solutions in electrical, energy and other relevant sectors, ensuring quick response times and clear communication with business stakeholders; Investigated and resolved critical logic errors in Apex classes and LWC components affecting key client workflows — from automated contract generation to lead assignment logic — restoring functionality and system stability; Worked across multiple orgs and sandboxes to validate changes and minimize production risk, using version control (Git) and change set deployments for smooth rollouts.

Led the end-to-end implementation of CloudCraze (Salesforce B2B Commerce), customizing product catalogs, pricing models and checkout flows to match business needs. The platform is now live across multiple regions and supports scalable online B2B sales; Integrated Salesforce with SAP using SOAP requests to streamline data flow and improve system interoperability; Developed and maintained integration layers between Salesforce and enterprise systems like SAP (order and inventory data), Drupal (content sync) and Primeline (fulfillment operations), using REST APIs, Platform Events and custom middleware hooks; Designed and rolled out a package tracking module integrated with DHL's tracking API, allowing real-time shipment updates inside the customer portal and automating delivery status notifications for internal teams; Took ownership of legacy LWC and Apex components, refactoring inefficient logic and replacing deprecated patterns with modern best practices, significantly improving performance and reducing technical debt; Handled the migration of a major storefront to a CGCloud environment (Salesforce Commerce on public cloud), planning deployment strategies, minimizing downtime and testing compatibility across integrations and UI layers.

Work Experience

Developed custom Salesforce solutions for a major client in the energy sector, focusing on improving customer service workflows and case resolution speed; Built dynamic Lightning Web Components (LWC) to support client-specific interfaces, including custom dashboards and interactive forms tailored to end-user behavior; Integrated D3.js visualizations into the Salesforce UI to create interactive graphs and tables, providing real-time data insights for both customers and internal teams; Designed automated flows for case management, including escalation rules, email notifications and SLA tracking, reducing manual processing time and errors; Refactored and optimized legacy Apex code and triggers, replacing outdated logic with modular, testable components; Wrote and maintained automated test classes, raising code coverage above 85% to meet internal quality standards and deployment requirements.