- CapitaBusiness AnalystOctober 2021 - Today (3 years and 2 months)London, UK• Define the measures of success for which the project delivery will be measured.• Analyse business issues and recommend appropriate process re-engineering along with automation options as appropriate. Provide recommendations based on analysis of costs and benefits.• Support analysis required for the sponsor creating their Business Case.• Identify requirement outcomes and work with the business to detail specific requirements that align to the outcomes stated.• Assess the impact of change to the agreed requirements in areas such as the scope, time to deliver, cost of delivery, quality and impacts on benefits.• Work with the business area to re-engineer processes and where necessary align to automation opportunities identified.• Plan, design and document high level process designs and low-level detailed user stories for automation.• Identify test requirements based on the specific requirements agreed and work with the business to test scenarios under development to meet these requirements• Maintain stakeholder relationships through all levels of the stakeholder engagement matrix escalating to the Project Manager where required.• Maintain day to day communication within the team and stakeholders throughout projects, building positive working relationships and driving successful outcomes
- 123Send LimitedBusiness Development ManagerJuly 2021 - May 2022 (10 months)Key Responsibilities• Sourcing and securing new contracts• Capacity to think strategically and to identify new opportunities• Presenting a wide range of media solutions and tailoring to customers' needs• Managing clients through their campaigns• Upselling and Cross Selling all product ranges• Outstanding communication and presentation skills and strong attention to detail• Pipedrive administration and ensuring all deals are in the correct stages• Working well with other departments (Finance, Marketing, Customer Services etc)• Proficient Microsoft Office Suite and SalesForce experience• Attending Client Meetings and Industry Events• Make appointments to meet with existing clients to increase sales revenue.• Develop and manage a pipeline of active opportunities• Meeting Targets and KPI's
- VirginBusiness AnalystJuly 2016 - January 2021 (4 years and 6 months)Analyzed, managed and developed the need of the business Captured, validated, and managed business requirements - both functional and non-functional Planned testing and proposed upgrades and patches testing. Produced Use cases, Epics, User stories and customer journey maps/ wireframes
- Agile Methodology, Business AnalysisPrime Careers2022Agile Methodology, Business Analysis
- Certified, Scrum MasterBCS, The Chartered Institute for IT2018Certified, Scrum Master
- Certified, Product OwnerBCS, The Chartered Institute for IT2017Certified, Product Owner
- National Diploma, Business Finance and MarketingMont Rose College2017National Diploma, Business Finance and Marketing
- Certified, Business AnalystISEB Avenue Impact2014Certified, Business Analyst
- Product OwnerAvenue Impact2021
- Prime CareersIIBA2022