Project Management/Delivery
•Systems Automation with MSP platforms
•Efficient and Detailed Problem Analysis/Documentation
•Comprehensive Time-keeping Responsibilities
•Cloud Computing - Entry-level AWS and Azure
•Desktop Support - Windows XP, Vista, 7, 8, and 10, Mac OS X
•Windows Server Support - 2003 - 2012 (R2)
•Mobile Phone Support - Windows Mobile, Apple, Android, and Blackberry (BES and BIS)
•Limited Linux Support
•Microsoft Office Support - 2003 - 2016 (Including Office 365)
•Microsoft Active Directory Support/Maintenance
•Microsoft Exchange Support/Maintenance (2003 - 2013, and Online)
•Microsoft SQL Server Support (2005, 2008)
•Microsoft Office 365 Management (old BPOS, Small Business, Enterprise)
•Microsoft Sharepoint Support and Development
•Third Party and Self-Signed SSLs
•Microsoft IIS Hosting, Development, and Management
•Networking (DNS, DHCP, Routing, Multi-Site IPSEC and PPTP VPNs, WiFi, Packet Sniffing, QoS, Firewall & Security, VLANs)
•Microsoft Powershell (Mostly Office 365 Management, some automation scripting)
•VMWare ESXi, and vSphere
•Adapting to new technologies in order to proficiently support them rapidly
•Professional communication with clients and staff from front-line to Executive.
•Sales, Purchasing, and Aftercare for HP Servers/Desktops/Laptops/Printers, Microsoft OEM/Volume Licensing/Office 365/CSP, Lenovo Desktops/Laptops, Dell Servers, Netgear Routers/UTMs/Switches, Zyxel Routers
•Liaison with variety of 3rd party companies for support/sales queries, and account management.
•Email Migrations (POP/IMAP to Office 365, On-Premise Exchange to Office 365, GMail to O365, O365 to O365)
•Web Development (Wordpress, CSS, HTML, Limited PHP, some Javascript)
•Search Engine Optimization (Link-Building, Keyword Optimization, Dynamic Content Generation)
•Hosting and Domain/DNS Management
•Business Continuity (Backups, Storage, Email Continuity)