Erta Agolli

Develop and execute comprehensive content strategies to align with client goals and audience engagement metrics. Manage end-to-end content production, including ideation, scriptwriting, and collaboration with creative teams, ensuring high quality deliverables. Analyze performance data to identify trends, refine strategies, and optimize content for maximum reach and impact across platforms. Collaborate closely with marketing, design, and production teams to create cohesive campaigns that enhance brand identity and visibility. Oversee content calendars and workflows, ensuring timely delivery and seamless execution across multiple projects. Research industry trends and audience behavior to develop innovative ideas that keep content fresh and relevant. Build strong relationships with stakeholders, acting as a liaison to align creative vision with business objectives.

Successfully launched and managed social media campaigns, driving brand awareness and audience engagement for clients across various industries. Built and maintained strong relationships with clients, ensuring seamless communication and satisfaction with project deliverables. Developed and implemented strategic growth plans tailored to each client's objectives, resulting in measurable increases in brand visibility and ROI. Coordinated cross-functional teams to ensure timely execution of campaigns, aligning creative, marketing, and technical efforts with client goals. Monitored campaign performance and provided data-driven insights to refine strategies and optimize results. Proactively identified opportunities to streamline workflows and improve project efficiency in a startup environment. Played a key role in establishing the company's reputation for delivering high-quality, impactful social media strategies.

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved