Skill set (20)
Emna in a few words
Hello, I'm Emna Ben Hamouda, a recent graduate with a Master’s in Foreign Languages and International Management. I bring hands-on experience in marketing and operational management. During a 4-month internship at Ugani Prosthetics, I developed a full brand kit for their new project in Kenya and managed their social media presence on Facebook, Instagram, and LinkedIn.
Additionally, I completed a year-long apprenticeship as an Operational Manager with Maison Holya, where I focused on real estate management and team coordination, both internally and with external partners.
With a strong foundation in marketing strategy, business development, communications, and international relations in both French and English, I can support your marketing needs or help expand your business reach.
Experience
- Maison HolyaCSM Manager- Business developerHOSPITALITYSeptember 2023 - September 2024 (1 year)Paris, FranceFrançais:• La mesure et le suivi des KPI CRM de satisfaction client et de performance des équipes (équipe de ménage, KeyNest, équipe des welcomers,etc.).• Établir et gérer de manière autonome mes portefeuilles clients.• Accompagnement des clients internationaux B2B et B2C, s’assurer de leur satisfaction et du bon déroulement de la prestation ainsi que la gestion desurgences.• Appel d’offres et négociation de nouvelle opportunité de partenariat: contrat de mandataire pour des comptes d’investisseurs particuliers et entreprises.• La planification et l’organisation de l’activité des équipes opérationnelles en amont des Jeux Olympiques.• L’identification des KPI pour mesurer qualitativement et quantitativement la performance commerciale et assurer leur suivEnglish:• Participation in the preparation of the CRM strategy.• Expertise in CRM tools: "Notion" and "Guesty" and the migration of operational information to "Guesty".• Measuring and monitoring the CRM KPIs for customer satisfaction and team performance (cleaning team, KeyNest, welcomers team, etc.).• Autonomously establishing and managing my clients’ portfolios.• Offering support to B2B and B2C international customers, ensuring their satisfaction and the smooth running of the service as well as emergency management.• Negotiation of new partnership opportunity: Proxy contract for retail and corporate investor accounts.• Identifying KPIs to measure and monitor the business performance qualitatively and quantitatively.• Planning and organizing the activities of the operational teams in advance of the Olympic Games.
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