Dionysia Mastorou

• Manage workplace operations, ensuring a productive and efficient office environment. • Planned and executed corporate events such as company retreats (summits to Malaga, Troia, Alicante), Christmas parties, summer parties, and monthly events. Enhanced employee engagement and company culture through feedback processes and stakeholder engagement with the executive team, including the cofounders, CEO, and VP. • Manage catering services for internal-external events/conferences. • Conference room set-ups. • Responsible for AED and First aid boxes. • Coordinate with vendors and service providers to maintain office supplies and services, leveraging vendor management and stakeholder relations. • Organized and executed office moves and expansions in Copenhagen in person, and remotely in Berlin and Barcelona, ensuring seamless transitions and optimal office setups. • Responsible for all supplies and inventory across the organization. • Supervised the cleaning team, supported office assistants, and mentored coordinators at other locations. • Created office policies and project documentation in our company repository (Notion). • Provided general support across the organization, including onboarding and offboarding employees, and IT tasks such as setting up virtual keys and access codes for employees and guests. • Oversaw daily office operations and front desk (reception) services. • Coordinated food and beverage services for events and daily office needs. • Managed office expansion projects. • Handled vendor management and administrative tasks, including budgeting and bookkeeping through Pleo. • Continued support of employee onboarding and offboarding processes. • Served as an emergency point of contact and provided general support. • Managed inventory, stationary, and shipping supplies.

• Developed initial project scopes and timelines for administrative and bookkeeping tasks, ensuring clear objectives and deliverables. • Collaborated with different departments, coordinating team efforts to streamline administrative processes and improve efficiency. • Assisted payroll processing through Visma HR (now Bluegarden), ensuring timely and accurate employee payment.

• Managed customer inquiries and complaints, ensuring a high level of customer satisfaction. • Collaborated with team members to optimize service delivery and improve customer experience. • Implemented customer feedback systems to improve service quality continuously.