About Diego
✔️ Más de 16 años de experiencia en el diseño, implementación y soporte de sistemas de TI complejos.
✔️Experto conocimiento de los protocolos de Internet (HTTP, SMTP, DNS, IMAP) y administración de los servicios relacionados.
✔️ Gran conocimiento de los métodos de autenticación (LDAP, SSO con SAML, Kerberos, etc.) y su resolución de problemas.
✔️ Fuerte comprensión de Linux, Bash y CyberSecurity.
✔️+16 Años de experiencia en la industria del alojamiento web y el comercio electrónico.
He trabajado con PHP, Java, Ruby, Apache, Nginx, Tomcat, Mysql, MSSql, Postgresql, Plesk, API, Middleware, AWS, Kibana (ELK), New Relic, Burp Suit, Nmap, Metasploit, Cpanel, Jive Software, DataDog, Splunk, Okta y muchas otras herramientas increíbles .
¡Amo trabajar con tecnología! Soy un Ingeniero informático y Administrador de Sistemas Senior apasionado por la resolución de problemas que necesita estar en un entorno dinámico y cambiante. Soy una persona técnica pero muy orientada al servicio al cliente y al trabajo en equipo.
Profesionalmente me gusta:
* Herramientas Linux y Open Source
* Redes y hardware de TI 💻
* Automatizar para reducir Toil
* CiberSeguridad
Administrador de Sistemas Remoto 💻 Sr System Administrator 💻 Sr. SysAdmin 💻 Linux System Administrator - JNCIA-DevOps (Juniper) - Administrador GitHub✔️ Más de 16 años de experiencia en el diseño, implementación y soporte de sistemas de TI complejos.
English
Native or bilingual
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- GitHubSenior Customer Reliability EngineerSOFTWARE PUBLISHINGMarch 2024 - Today (2 years and 3 months)Spain✔︎ Drive escalated tickets and issues to resolution, potentially engaging the Escalation team and/or other teams for assistance. ✔︎ Trains team members in squad specific specialty/functional knowledge areas
- GitHubCustomer Reliability Engineer IIIMay 2022 - March 2024 (1 year and 10 months)Spain✔︎ Understanding and maintaining documentation around the customer infrastructure, workflows, and configuration of GitHub Enterprise Server or GitHub Enterprise Cloud environment. ✔︎ Working proactively with customers on activities such as coordinating upgrades and ensuring their installation is running smoothly. ✔︎ Performing incident postmortems, ticket analysis, and system health checks for Premium Support customers as needed. ✔︎ Set-up and onboard new assigned customers into the program. Work with Sales to outline the GitHub Premium Support program and features to potential customers. ✔︎ Premium Customer Support
- GitHubCustomer Reliability EngineerJuly 2021 - May 2022 (10 months)Spain✔︎Providing reactive support as needed for incidences ✔︎Collaborating with other groups on customers' behalf (example: RCA's, working with Escalations, sharing feedback with the team for Engineering and Product teams etc.)
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Education
- Securing React Apps with Auth0 GitHub Advanced Security Juniper Networks Certified AssociateJunos (JNCIA-DevOps)Securing React Apps with Auth0 GitHub Advanced Security Juniper Networks Certified Associate
- Biometric authentication forBiometric authentication for