Skill set
Diana in a few words
As a Certified Customer Success Manager and AgilePM Certified Professional, I excel in driving customer satisfaction and delivering impactful projects. With extensive experience in managing complex projects, I focus on fostering collaboration, ensuring quality, and meeting tight deadlines.
My expertise spans across various industries, with a strong emphasis on aligning teams, subcontractors, and stakeholders to achieve shared goals. Additionally, I have hands-on experience in blockchain transformation projects, enabling innovative solutions for business challenges.
Passionate about creating value and building strong relationships, I thrive in dynamic environments that demand adaptability and strategic thinking.As a Certified Customer Success Manager and AgilePM Certified Professional, I excel in driving customer satisfaction and delivering impactful projects. With extensive experience in managing complex projects, I focus on fostering collaboration, ensuring quality, and meeting tight deadlines. My expertise spans across various industries, with a strong emphasis on aligning teams, subcontractors, and stakeholders to achieve shared goals. Additionally, I have hands-on experience in blockchain transformation projects, enabling innovative solutions for business challenges. Passionate about creating value and building strong relationships, I thrive in dynamic environments that demand adaptability and strategic thinking.
Experience
- SettleMintSolution Delivery Lead / Customer Success LeadJanuary 2024 - Today (1 year and 5 months)• Spearheading process improvements, eliminating inefficiencies and enhancing the overall customer experience.• Designing and implementing scalable project execution frameworks, integrating Agile methodologies to align with business objectives.• Cultivating strong stakeholder relationships, ensuring continuous alignment on project goals and deliverables.
- 4SiGHT Research & AnalyticsSenior Project ConsultantMarch 2023 - January 2024 (10 months)• Led the planning, execu[on, and comple[on of complex projects while coordina[ng cross-func[onal teams to achieve project goals. Developed detailed project plans, managed budgets, mi[gated risks, and ensured alignment with organiza[onal objec[ves. Fostered strong client rela[onships, provided leadership to teams, and drove con[nuous improvement in project management processes.
- Arloid AutomationCustomer Success ManagerSeptember 2021 - February 2023 (1 year and 5 months)• Communicated ROI to clients throughout their lifecycle while acting as a trusted advisor to ensure optimal product utilization. Developed deep insights into key users' needs, aligning product roadmaps with their Net Zero Building goals. Led customer relationships from onboarding to renewal and expansion, driving adoption and success through strategic engagement and cross-functional collaboration.
Recommendations
Education
- Master of Mass CommunicationAmerican University of SharjahBachelor's Degree, Mass Communication & Advertising
- Certificate of EducationUniversity of WestminsterAgilePM Certification