Derrann Shimano

Contact us - [email protected] I am available for short term consulting, contracting or interim role opportunities. Highly skilled IT Management, transformation and strategic consultant, working in complex and challenging environments. I specialise in people and process management as well as delivering large scale technical projects, harmonisation and transformation. I specialise in working with organisations that have multiple businesses under one trading umbrella and those that have multiple channels to market. I am able to onboard services and contracts, complete contract reviews and negotiation ensuring the maximum value is achieved from the services purchased. Highly experienced at reviewing complex contracts and agreements, producing service improvement plans and exiting contracts that do not meet customer requirements.

In consecutive roles, I manage IT department operational and strategic planning, including business requirements, project planning, and organising allocation of resources, while administrating revenue budget in excess of £11.5M and an average annual capital budget of £5M. I direct a cross functional teams of 2nd Line Support, Covering Analysts, Engineers, 3rd Line Application Support and all external partners to support all aspects of information technology, systems, and service. I deliver strategic direction for food retail, fuel filling stations, funeral homes, travel retail and property management to ensure smooth running of operations. I oversee all external audit compliance imperatives, including control and process audits, industry compliance, software compliance, security compliance and PCI DSS. I conduct Supplier Engagement Workshops that allow large portfolio of suppliers to become Enterprise Partners by sharing feedback on supplier fit within the Gartner Quadrant whilst maintaining regular Account and Service Reviews with suppliers. I introduce Major Incident Management processes and Standard Operating Procedures across 24*365 Network Operations Centre. I develop and deliver reports to the Chief Technical Officer for informed decision-making.