You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Dennis MagareDM

Dennis Magare

Service Delivery & Incident Manage

€500/day
Paris, FR
8-15 years

Average response time: 1 hour

About Dennis

A highly motivated IT Functional Consultant with over 10 years of diverse professional experience spanning project coordination, end-user training, system implementation, data analysis, IT support, system integration, process optimization, and data visualization. Skilled at bridging the gap between technical teams and business stakeholders to deliver impactful, data-driven solutions that improve operational efficiency and support strategic decision-making.

Proficient in analysing complex datasets, identifying trends, and designing visual dashboards that translate raw data into meaningful insights. Adept at managing the entire project lifecycle, from requirement gathering and stakeholder communication to testing, deployment, and user training. Demonstrates a deep understanding of business processes across various industries and leverages technology to streamline workflows and enhance productivity.

Known for a solution-oriented mindset, strong communication skills, and the ability to lead cross-functional teams through change and transformation initiatives. Combines technical expertise with a strong focus on business value, ensuring IT initiatives align with organisational goals.

Holds a Master of Science (MS) degree in Information System Management and Innovation from EPITA: École d'Ingénieurs en Informatique, where the curriculum emphasised both advanced technical knowledge and innovative thinking.

Driven by continuous learning and professional growth, with a passion for staying at the forefront of technology trends, particularly in the areas of data analytics, digital transformation, and IT strategy. Committed to delivering excellence, fostering collaboration, and making a measurable impact through innovative and practical IT solutions.
  • English

    Native or bilingual

  • French

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • The American Business School of Paris
    Instructor – Data Analysis & Technical Training
    September 2024 - August 2025 (11 months)
    1. Design and deliver high-impact dashboards and visual reports (Power BI, Tableau, Excel) that translate complex data into clear insights—boosting data understanding by +60% for stakeholders in education

    2. Work cross-functionally with analysts, educators, and managers to tailor data visualization solutions that support strategic decisions, reporting accuracy, and operational clarity.

    3. Deliver hands-on training and mentorship to students and junior professionals—enhancing their skills in data storytelling, dashboard design, and use of industry-standard tools. Over 200+ learners trained.

    4. Maintain a strong focus on data accuracy, design consistency, and emerging BI trends—ensuring visualisations are insightful, interactive, and business-relevant.
    Tableau software PowerBI Microsoft Excel Python
  • University Paris 13
    English Language Instructor
    EDUCATION AND E-LEARNING
    September 2024 - Today (1 year and 9 months)
    1. TOEIC Success Focus (40%) – Deliver tailored reading, writing, and speaking training to prepare students for TOEIC exams, boosting test readiness and language confidence.

    2. Tech-Adapted Language Instruction (25%) – Customise lessons with IT-specific vocabulary and concepts, supporting students in fields like data analysis, cybersecurity, and digital systems.

    3. Media & Critical Literacy (20%) – Teach students to critically evaluate news, ads, and digital content, building communication and analytical skills relevant to modern business and tech contexts.

    4. Engagement Through Varied Methods (15%) – Apply blended teaching styles—interactive media, group projects, and structured grammar—to maximise retention, participation, and real-world communication.
    Microsoft Excel Microsoft Word Microsoft Sharepoint
  • Pesa Transact
    IT Support & Incident Manager
    March 2010 - June 2017 (7 years and 3 months)
    • Created Power BI & SSRS reports, documented processes, and maintained SOPs for IT service improvements.
    • Developed web interfaces using HTML, CSS, JavaScript, aligning with business and technical requirements.

    Position: IT Support & Incident Manager Pesa Transact March 2010 — June 2017
    • Oversaw UAT (User Acceptance Testing), infrastructure testing, and system updates, ensuring minimal downtime and service continuity.
    • Enhanced CRM for data quality, streamlined sales processes, and improved lead conversion rates..
    • Led the Implementation of POS system integration with CRM,ERP workflow automation and user training
    • Managed Service Level Agreements (SLAs) and system implementation policies across multiple applications.
    • Controlled stock distribution from network providers to agents, ensuring optimal resource allocation.
    • Developed marketing strategies leveraging all elements of the marketing mix to support business objectives.

Recommendations

Be the first to recommend Dennis

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master of Science
    EPITA
    2020
    Master of Science(MSc) in Information Systems Management
  • Bachelor of Science
    University of Moi
    2016
    Bachelor of Science (BSc) in Information Science Major

Skill set

Categories