Delraj Uppal

Discovering client goals, client, project and solution expectations, influencing teams and client decisions. Designing project plans, solutions and projects execution strategies, detailing requirements and dependencies, breaking down projects and solutions into smaller more manageable pieces of work that can be executed in phases to provide tangible value and transitional adoption. Identify and solve impediments. Coordinating, coaching and leading teams and departments. Identify potential improvement areas and adaptations for the most optimised results. ● Azure and AWS management. ● Network hardening from threats. ● Applying Agile and Scrum methodologies to work processes. ● Key contact for teams, clients, organisations, vendors, suppliers and manufacturers. ● Working within an ISO 27001 framework and environment.

Project-based work that made me the key contact for key stakeholders and clients for the progression of projects. Projects assigned for me to manage and be the Technical lead. I developed skills in Setting and facilitating meetings and conversations with, Teams, key stakeholders, clients, and organisation, consultation to Identify cost-saving, workflow effectiveness strategies, discover client goals, project and solution expectations, Identifying issues and areas of improvement requirements, Influencing key stakeholders and team in making informed decisions. Discovering, Comparing and designing appropriate solutions for projects. Resource planning, Leading, coordinating multiple teams and departments, Dealing with external vendors, suppliers, and 3rd parties that were dependencies, communicating implementation and configuration of project execution in phases to transitional change with organisation and client adoption to foster confidence in the organisation, testing for stability, end-user and administration of solutions, availability and visibility at Go Live. Detailing ongoing support and the development life cycle process as a professional services client. Providing 3rd - 4th line technical solutions support and Working with varying industries from charities, educational institutions, multi-regional and national corporations.

My role as an IT Engineer is to visit current and potential clients and provide a service that would ensure the end user can utilize the organisations IT system. I would install IT Equipment using Hardware and software tools provided and also ensure the end user has been trained to use the System to get the most out of it. Part of my role also included is Engineer Line support, which involves speaking with clients and diagnosing problems remotely and using remote host to client protocols, once the issues have been established I would decided the best solution to ensure downtime of the end users system is kept to a minimum. I would often travel for onsite installation, repairs and maintenance to keep clients systems in operational condition; this would include machine swaps and data transfer, data disaster recovery, machine part maintenance, peripheral repairs also run, terminate and test network communication.