About Daniele
I get small businesses out of chaos. Fast.
- Project organization and rescue for SMEs and startups (in Madrid and remotely worldwide)
- Internal communication fixes for teams that have stopped understanding each other
- Motivational talks and workshops that actually land
Portuguese
Fluent
Italian
Native or bilingual
English
Native or bilingual
Spanish
Fluent
French
Conversational
Experience
- European Sport Business SchoolPublic Speaking & Communication ProfessorCONSULTING AND AUDITSNovember 2025 - Today (7 months)Madrid, Spain"Teaching future sport biz leaders how to talk without putting people to sleep 💤➡️🔥"What are my core activities there?- Transforming terrified students into confident speakers who won't hide behind slides with 47 bullet points- Helping students transform from nervous presenters into confident communicators who can pitch, present, and persuade like pros- Bringing real-world experience from presenting to hundreds in webinars to the classroom—because theory is cool, but practice is where the magic happensTopics: Public speaking, non-violent communication, assertive communication, and conflict management.
- Coverflex España SLConsultant & Customer Success ManagerHUMAN RESOURCESMarch 2024 - Today (2 years and 3 months)Madrid, SpainScaled Spanish market from Italian playbook (apparently it works in more than one country)Convinced hundreds of people what to do with their salary via webinar (yes, really)Babysat 100+ companies including Revolut & Richemont with an 80 NPS (they liked me!)
- Community ofLead Customer Success ManagerOctober 2022 - March 2024 (1 year and 5 months)Madrid, SpainBuilding Customer Success from the Ground Up:• • Crafted and launched the full onboarding structure for the Italian market— from automated emails to HubSpot workflows to the Vitally playbook, boosting efficiency and scalability like a pro (which turned in a success case and got replicated in other markets).• • Became the go-to guru for all things client-related in Italy (and yes, there's a lovely referral letter from my beloved PM to back that up—just ask ).• • Built processes that handled 1,000+ companies, ensuring smooth onboarding, upsells, cross-sells, and long-term client love.NPS & Webinar:• • Personal NPS of 80• • Presenting to hundreds of People at a time (with live Q&A, pretty challenging to convince people about what to do with their salary I tell you eheh) I've got feedback of the sessions just ask :).
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Education
- International Marketing Study Program Sustainable Food Systems: A Mediterranean Perspective2020International Marketing Study Program Sustainable Food Systems: A Mediterranean Perspective
- Erasmus+ Virtual ExchangeErasmus+ Virtual Exchange