Search for a freelancer Post a project
Malt welcom

Welcome to Cristina's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Cristina to discuss your project or search for other freelancer profiles on Malt.

CristinaMartinez

Cristina Martinez

Virtual Assistant

Can work in or around London

  • 51.509648
  • -0.099076
  • Rate On-demand
  • Experience 2-7 years
Propose a project The project will begin once you accept Cristina's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Cristina's quote.

Location and workplace preferences

Location
London, England, United Kingdom
Can work onsite in your office in
  • around London and 50km

Preferences

Project length
≤ 1 week
Business sector
  • Arts & Crafts
  • Culture
  • Digital & IT
  • E-commerce
  • Education & E-learning
+10 autres

Verifications

Verified email

Languages

  • Spanish

    Native or bilingual

  • English

    Fluent

  • Italian

    Basic

Categories

Skills (12)

Cristina in a few words

It's been more than a decade that I have developed an interesting, varied, and unique experience within Customer Service, Workspace Management & Media and Marketing roles, that has helped me to accumulate a wide range of fundamental and transferable skills, such as community management and member experience, project delivery, and strategic operations.

Skilled as a generalist, I am always open to exploring and taking part in meaningful and creative projects that can make an impact and promote change for a better world. I'm a social impact advocate and have a sensitive side for all things art and music.

My work has always been driven by creativity and work ethics, allowing me to have a problem-solving attitude and empathetic approach towards co-workers, members and stakeholders, combined with a special interest in innovation and social impact to support projects that are making a difference to the world.

Experience

The Trampery

Community Manager, The Trampery on the Gantry

April 2021 - Today (1 year and 4 months)


- Providing the very best experience for every member of the workspace, I've worked with other company departments to enhance the customer journey by reducing complexity, making efficiencies and improving processes.
- Identifying and securing community partnerships with businesses, people and educational institutions
- Assisting and implementing marketing campaigns and strategies to generate memberships and achieve commercial growth
- Ensuring all business objectives, budgets and targets are achieved
- Producing weekly newsletters and internal communications to ensure the workforce and members have complete transparency of business developments and objectives
- Establishing strong professional relationships with suppliers and contractors
- Liaising with the property management team to efficiently rectify any facilities and maintenance issues
- Conducting intricate financial reconciliations and monitoring the cost controls
- Supporting members to secure cost-effective leases

The Trampery

Community Manager, The Trampery Republic

London, UK

September 2019 - April 2021 (1 year and 7 months)

Acting as overall manager for the Trampery Republic community and primary point of contact for members, guests & visitors. Developing the community in the space, connecting people together and building a strong community spirit amongst members Leading and coordinating social events for the community. Managing suppliers and contractors, overlooking facilities maintenance. Working on a strategy for desk sales, converted enquiries into memberships, keeping an occupancy above 90%. Tracking report the occupancy rate and maintaining an up-to-date record of members on The Trampery's CRM. Reconciling budgets and maintaining low operational cost.

The Trampery

Programmes Coordinator

London, UK

March 2019 - January 2021 (1 year and 10 months)

Assisting in the coordination of Pathways Support programme by,
- Placing catering and stationery orders for upcoming events and workshops
- Tracking workshop and event attendance
- Assisting with generating reports of the programme
- Assisting with the administrative needs of our ERDF Compliance Officer and Programme Coordinator

The Trampery

Assistant House Manager, The Trampery Old Street

London, UK

April 2019 - September 2019 (5 months)

Ibérica Restaurants

Hostess & Local Marketing

London, UK

December 2018 - July 2019 (7 months)

The Red Lion. Antic Group

Event Manager

London, UK

September 2018 - December 2018 (3 months)

Led site visits and pre-event meetings with clients to discuss operations and budgets in order to deliver the best customer service on a profitable result for the company. Management of enquiry through Design My Night platform and over the phone to organise restaurant dining bookings and private parties on a daily basis. Synchronized and coordinate staff on duty to ensure all set ups and activitiesa re executed in a timely manner. Participating in marketing strategy of the venue with the intent of improving sales through events promotion. Booking of DJs and entertainment for private functions according to clients needs and scheduling availability.

Hush Heath Hospitality

Bar Manager at St Bart's Brewery

London, UK

October 2017 - May 2018 (7 months)

Supervision of the operations of the bar in order to provide the best customer service. Stock and cellar management. Cashing up tasks and managing opening and closing procedures. Hosting bookings and reservations, as well as delivering a precise service during events to make sure we exceed our customers expectations.

Big Chill Group

Duty Manager

London, UK

April 2015 - August 2017 (2 years and 4 months)


- Managing a team of 15 members, I was able to organise the staff on duty in order to deliver the best services whilst I was completing efficiently the admin operations of the bar.
- Effectively handled customer complaints and special requests, turning an antagonist situation to satisfactory customer experience.
- Working side-to-side with the Sales and Events team to coordinate the successful execution of private hires, where I would apply a strong commercial awareness acquired along the process.
- Stock control and ordering of beverage and other supplies duties, keeping GP figures no lower than 77% and a constant variance up -1% on wastage control.
- Working on payroll and staff rotas on a weekly basis, where I could keep profitable labour without altering the effectiveness of smooth service.
- Recruitment of new members, providing the correct training to fit within the team and learn the house products and main duties for their role.

Big Chill Group

Bar Supervisor

London, UK

February 2014 - April 2015 (1 year and 2 months)

Big Chill Group

Bartender/ FOH

London, UK

April 2013 - February 2014 (10 months)

Big Chill Group

Floor Staff

London, UK

February 2013 - April 2013 (2 months)

Canal Extremadura

Acquistions Quality Check - External production for TV

06800 Mérida, Badajoz, Spain

March 2012 - October 2012 (7 months)

During a period of a Maternity leave cover, I was responsible for the following,
- Revision and technical check of our different products to provide an accurate and valuable transmission.
- Content selected and organised regarding scheduling, audience and philosophy of the company.
- Advertising slots distribution according to narrative and under the guidance of Advertisement regulations.

Radiotelevisión Valenciana

TV Production Assistant

Burjassot, Valencia, Spain

February 2011 - September 2011 (7 months)


- Live broadcasting coordination either at the studio and outdoors events for a daily TV show.
- Database processing and maintenance. Copyright and Music Licensing revision of programs to broadcast.

Grupo Zeta

Press and Newspaper Advertising Sales Executive

Badajoz, Spain

February 2010 - July 2010 (5 months)

Viernes Producciones

Production assistant - Live TV programme

06800 Mérida, Badajoz, Spain

July 2008 - August 2008 (1 month)

Emérita TV (Popular TV)

Television News Journalist

06800 Mérida, Badajoz, Spain

July 2006 - August 2007 (1 year and 1 month)

Radioforum

Radio Host Journalist

06800 Mérida, Badajoz, Spain

July 2005 - September 2005 (2 months)

Writing, speaking and transmission of news on radio about local information. Creation of radio show for afternoon slot, managing contents and the music selection.

Education