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Christoph Karl Knoll

Digital Marketing Consultant / Allrounder CRM

Works remotely from Barcelona

  • 41.400347
  • 2.159592
  • Suggested rate €200 / day
  • Experience 2-7 years
  • Response rate 100%
  • Response time 4 hours
Propose a project The project will begin once you accept Christoph Karl's quote.

This freelancer will be available again on 3/3/2023

Until 3/3/2023

Propose a project The project will begin once you accept Christoph Karl's quote.

Location and workplace preferences

Location
Barcelona, CT, Spain
Remote only
Primarily works remotely

Preferences

Project length
  • Between 3-6 months
  • ≥ 6 months

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • German

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

  • Dutch

    Basic

Categories

Skills (13)

Christoph Karl in a few words

Hi,

I am Chris, a selfmotivated and self starting professional who is always on the hunt to learn new things and to share already gained experience.

Since more than 8 years I am working for international companies and their projects.
As an allrounder, specialized in fields like digital marketing, up- and x selling as well as sales support I might be helpful in analysing and understanding your clients journey in this overwhelming omni channel marketing world.

SKILLS AND ABILITIES:
- Detail focused
- Customer orientated
- Reliable and responsible
- Communication is everything!
- Deadline keeper
- Organized

PROGRAMS AND SOFTWARE:
- Google Ads
- Wordpress
- Adobe Creative Suite
- Microsoft Office
- Salesforce/Backoffice
- SAP

If you or your company is looking for responsible, organized and high motivated individial to add to your team or a certain project and you need someone, who is a self starter and using Google before asking questions, is able to work independently as well as in a team, then you might have found the right candidate.

My CV might show lots of experience in various fields but it does not show the big potencial to learn.

If my profile fits to your business needs, I would love to hear from you.

Experience

Candela Gastronomic Festival

Project work - graphic design

Santa Fe de Antioquia, Antioquia, Colombia

September 2022 - October 2022 (1 month)

Project work
• creating offline promotion
- banner, pennants, agenda and map
• helping the tourism association with logistical management

Teleperformance - Groupe Teleperformance

senior digital marketing consultant

Barcelona, Spain

March 2021 - May 2022 (1 year and 2 months)


• strategic planning of digital paid marketing campaigns in Google Ads
• optimization of existing account and campaign structure
• deep data analysis to understand clients marketing objectives
• POD captain:
- helping junior account strategists with optimizing accounts in their portfolios
- buddy sessions with newbies to help them with process, tools and product knowledge
- helping team lead with interviews for new hired people
• Quality analyst:
- quality audits of calls
- reviews for compliance with policy and procedures
- preparing quality reports
- giving feedback to reps and team lead

Miquel y Costas

order to cash management - national customer service representative (B2B)

Barcelona, Spain

August 2020 - February 2021 (6 months)


- handling customer (B2B) requests by phone and email
- Order book management (Order entry/upload & follow up)
- national sales team support for DE
- Accounting (Invoicing)
- Logistic (returns, planning pickups)
- Maintaining customer data
- Daily reporting to global commercial manager, country and key account manager

Alea

international player support (B2C)

Barcelona, Spain

June 2019 - March 2020 (9 months)


- providing player with service around their accounts, awarding bonuses, updating accounts, explaining casino tools to player by chat and email
- helping player to solve payment or IT issues
- reporting to different departments about responsible gaming, anti money laundry or fraud pattern
- translations
- KYC verification
- PEP validation

Harley-Davidson Motor Company

brand ambassador (B2C)

Barcelona, Spain

November 2018 - June 2019 (7 months)


- presenting the brand
- giving clients qualified customer support experience via phone and email in EMEA region in DE/EN
- accounting - creating member profiles for new clients and renewing existing memberships - direct via cc or bank transfer
- logistic - order entry and order follow up, tracking of express delivery
- translation of brand website or special offers for clients
- direct reporting to team lead and regional manager

Pepe Jeans London

order to cash management - international customer service representative (B2B)

Haarlem, Netherlands

March 2017 - May 2018 (1 year and 2 months)


- handling customer (B2B) requests by phone and email
- Order book management (Order entry/upload & follow up)
- national sales team support for DE
- Accounting (Invoicing and issuing credit notes)
- Logistic (Handling customers complaints, returns and planning pickups)

Convergys

customer support specialist (B2C)

Amsterdam, Netherlands

August 2016 - February 2017 (6 months)


- Resolving product or service problems for customer by phone and email
- Pre-sales and after-sales support
- Expediting correction or adjustment of customer data with order and account managment systems
- Writing templates for specified customer problems

Education

Certifications