Welcome to Christoph Karl's freelance profile!
This freelancer will be available again on 3/3/2023
Until 3/3/2023
Location and workplace preferences
- Location
- Barcelona, CT, Spain
- Remote only
- Primarily works remotely
Preferences
- Project length
-
- Between 3-6 months
- ≥ 6 months
Verifications
Freelancer code of conduct signed
Read the Malt code of conduct
Languages
-
German
Native or bilingual
-
English
Fluent
-
Spanish
Conversational
-
Dutch
Basic
Categories
Skills (13)
Christoph Karl in a few words
I am Chris, a selfmotivated and self starting professional who is always on the hunt to learn new things and to share already gained experience.
Since more than 8 years I am working for international companies and their projects.
As an allrounder, specialized in fields like digital marketing, up- and x selling as well as sales support I might be helpful in analysing and understanding your clients journey in this overwhelming omni channel marketing world.
SKILLS AND ABILITIES:
- Detail focused
- Customer orientated
- Reliable and responsible
- Communication is everything!
- Deadline keeper
- Organized
PROGRAMS AND SOFTWARE:
- Google Ads
- Wordpress
- Adobe Creative Suite
- Microsoft Office
- Salesforce/Backoffice
- SAP
If you or your company is looking for responsible, organized and high motivated individial to add to your team or a certain project and you need someone, who is a self starter and using Google before asking questions, is able to work independently as well as in a team, then you might have found the right candidate.
My CV might show lots of experience in various fields but it does not show the big potencial to learn.
If my profile fits to your business needs, I would love to hear from you.
Experience
Candela Gastronomic Festival
Project work - graphic design
• creating offline promotion
- banner, pennants, agenda and map
• helping the tourism association with logistical management
Teleperformance - Groupe Teleperformance
senior digital marketing consultant
• strategic planning of digital paid marketing campaigns in Google Ads
• optimization of existing account and campaign structure
• deep data analysis to understand clients marketing objectives
• POD captain:
- helping junior account strategists with optimizing accounts in their portfolios
- buddy sessions with newbies to help them with process, tools and product knowledge
- helping team lead with interviews for new hired people
• Quality analyst:
- quality audits of calls
- reviews for compliance with policy and procedures
- preparing quality reports
- giving feedback to reps and team lead
Miquel y Costas
order to cash management - national customer service representative (B2B)
- handling customer (B2B) requests by phone and email
- Order book management (Order entry/upload & follow up)
- national sales team support for DE
- Accounting (Invoicing)
- Logistic (returns, planning pickups)
- Maintaining customer data
- Daily reporting to global commercial manager, country and key account manager
Alea
international player support (B2C)
- providing player with service around their accounts, awarding bonuses, updating accounts, explaining casino tools to player by chat and email
- helping player to solve payment or IT issues
- reporting to different departments about responsible gaming, anti money laundry or fraud pattern
- translations
- KYC verification
- PEP validation
Harley-Davidson Motor Company
brand ambassador (B2C)
- presenting the brand
- giving clients qualified customer support experience via phone and email in EMEA region in DE/EN
- accounting - creating member profiles for new clients and renewing existing memberships - direct via cc or bank transfer
- logistic - order entry and order follow up, tracking of express delivery
- translation of brand website or special offers for clients
- direct reporting to team lead and regional manager
Pepe Jeans London
order to cash management - international customer service representative (B2B)
- handling customer (B2B) requests by phone and email
- Order book management (Order entry/upload & follow up)
- national sales team support for DE
- Accounting (Invoicing and issuing credit notes)
- Logistic (Handling customers complaints, returns and planning pickups)
Convergys
customer support specialist (B2C)
- Resolving product or service problems for customer by phone and email
- Pre-sales and after-sales support
- Expediting correction or adjustment of customer data with order and account managment systems
- Writing templates for specified customer problems
Are you sure? Your recommendation will be permanently deleted
Education
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Bachelor's degree, Graphic Design
ITW Berlin
2008 Bachelor's degree, Graphic Design
Certifications
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Google Ads Search Certificateskillshop.credential.net/
2022 -
Google Ads Display Certificateskillshop.credential.net/
2022