About Charlotte
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- Love Asia ToursTRAVEL BUSINESS DEVELOPEROctober 2024 - Today (1 year and 8 months)Driving the commercial development and client acquisition strategy of a travel agency from its inception, while structuring internal processes to support growth● Developed and executed client acquisition strategies, generating qualified leads● Managed end-to-end sales cycle from prospecting to client onboarding● Built partnerships and maintained strong client relationships● Contributed to the setup and optimization of internal workflows
- WATGCORPORATE TRAVEL/EVENT MANAGER & OFFICES LEAD - CONSULTANTAugust 2023 - Today (2 years and 10 months)SpainImplementing, leading and managing the travel and event department for a multimillion remote company, ensuring smooth and efficient operations.• Founding the Travel and Event Department by: introducing travel guidelines and procedures for over 350 employees and developing a request management system using Jira. Implemented a cost tracking system to monitor and manage expenses.• Performing cost estimations and monitoring budget adherence to ensure financial compliance.• Comprehensively organizing company trips and events, such as summits, client meetings, individual trips, workshops, and commercial events, overseeing an annual budget exceeding 2 million.• Coordinating the annual company event, bringing together over 300 employees globally for a week of workshops and celebrations, managing catering, entertainment, team-building, hotel arrangements, transportation, allowances, meetings, merchandising, travel insurance, visas, payments.• Negotiating and establishing contracts and agreements with tourism and event suppliers.Promoted in to also lead the Offices Department, overseeing operations across 4 global locations and ensuring compliance, employee engagement, and seamless day-to-day functioning.•Acting as the Office Lead for 4 international offices, managing all aspects of daily operations and local office managers.• Organizing monthly gatherings and engagement initiatives to foster a strong workplace culture across locations.• Drafting and implementing office policies aligned with local safety and health regulations, ensuring legal compliance.• Addressing and resolving all office-related issues, serving as the main contact for internal stakeholders.• Managing office expenses and budgets by introducing virtual office cards and implementing strict budget tracking.• Implementing and overseeing a monthly attendance reporting system to ensure transparency and consistency.
- VRBO (Expedia Group)SENIOR PARTNER SERVICE ASSOCIATESeptember 2021 - July 2023 (1 year and 10 months)SpainPart of the real estate case resolution team for one of the biggest company in the Travel Industry.• Managing a varied client portfolio whilst simultaneously handling several projects to increase clients engagement using SalesForce.• Daily communication with clients, ensuring the right guidance to increase their potential rental income.• Anticipating and resolving issues from real estate owners, preventing major impact on business image and finances.• Advising and collaborating with portfolio managers in key meetings, contributing to the development of successful outcomes for the business.• Compiling, analysing and presenting weekly the Global France results to the Senior European Management and to an audience of over 30 people.• Recruiting new members for the team and providing training to new joiners.• Promoted twice in under one year, with continuous development and positive feedback from senior management.
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Education
- Sales and Tourism Degree2012Sales and Tourism Degree
Skill set
Categories
- Other