Skill set (37)
Channa in a few words
An ITIL & Scrum Master certified Systems Management professional with over 10 years of experience in Project Management, Team Management, Software Development/Delivery Management & Service Delivery Management mainly in Rail and Healthcare industries.
A results-driven individual with excellent communication & organizational skills with a diplomatic approach to problem solving. Strong interpersonal & people management skills with the ability to perform under persistent circumstances. Furthermore, a fast learner who can learn and adapt to new domains/industries quickly through a steep learning curve while perform equally effectively, both in a team as well as individually.
Experience
- CrossRail LtdSCADA/BMS Software Delivery & Testing Programme ManagementTRANSPORTATIONJune 2019 - Today (5 years and 10 months)• Oversee the management of development and delivery of Communications and Control systems software releases to site where a high success rate achieved.• Responsible to conducted meetings for each release to discuss software scope, delivery dates and readiness actions for software delivery with Stakeholders, subcontractors and higher management to obtain agreement.• Analyse software defects and carryout Risk & Safety assessments to identify the cause, best solution or mitigations.• Responsible to finalise software scope for next/future releases in line with the project delivery priorities and milestones.• Proactively liaise with third party subcontractors in providing solutions to specific risk and safety concerns.• Organising Testing and Commissioning (T&C) activities and review test specification documentation, to ensure compliance to requirements.• Collaborate with Crossrail and other teams to proactively review system integration issues in order to provide resolutions.• Implement processors within the Agile/Scrum framework to make software development and testing teams to work more efficiently.• Overlook the resource management of Software and T&C teams to understand the efficiency and the changes required to deliver milestones on time as well as stay within the allocated budget.• Conduct successful regular RCA and Continues Improvement review sessions to identify necessary improvements to the development and testing processes.• Take the initiative to work proactively on a day to day basis to identify project issues and provide efficient and timely resolutions based on the criticality.• Escalate critical issues that will impact the project milestones, daily operations, etc to the relevant team/personal.Project/Service
- CKG Consulting Services LtdManaging DirectorMay 2019 - Today (5 years and 11 months)
- Cambio Healthcare Systems Ltd (UK and Ireland)Service Delivery ManagerSOFTWARE PUBLISHINGOctober 2017 - June 2019 (1 year and 8 months)Reading, UKEnsure that the Service Delivery Team maintains a high performing service delivery function across all customers.Escalate in advance to the customer and higher management if the SLA or deliverable is likely to be delayed for any reason and re-work the plan to best suit the Customer. Responsible for maintaining a refined backlog of tasks for the technical team.Ensure technical and service delivery teams have an understanding of Agile principles and practice them according to the standards of the organisation.Responsible to make sure the technical team members are at their optimum level at all times and are flexible to move between tasks when necessary.Ensure technical team members are motivated and engage with the assigned tasks and practise team collaboration and support to meet the goals on time with a high quality outcome.Ensure Daily scrum meeting occurs and review the outcome. Ensure the service delivery team maintains a high performing service delivery function across all customers that covers both quality and speed.Arrange and conduct regular meetings with customers to review the efficiency of service.As the owner of the Incident, Request, Change and Escalation processes, ensure the service delivery team maintain a constant communication of updates to the customer.Monitor and assess performance to ensure defined SLA's are met and prepare service delivery reports in line with Customer requirements.Conduct training and mentoring of technical and service delivery teams on Agile methodologies and best practices as well as ITIL framework.Manage the release process and ensure new releases are tested and released into customer environments within the agreed periods.
Recommendations
Education
- Master of ScienceMiddlesex University2009MSc, Business Information Systems Management
- BSc(Hons) Information Systems, Management Information Systems, GeneralThe Manchester Metropolitan University2005BSc(Hons) Information Systems, Management Information Systems, General
Certifications
- ITILITIL2018
- Scrum MasterKnowledge Acadamy2019