You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
NEW
AI Search
Malt welcome

Welcome to Celine's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Celine to discuss your project or search for other freelancer profiles on Malt.

Celine Godines Senior Operations ManagerCG

Celine Godines

Senior Operations Manager
  • Suggested rate
    €250 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Celine's quote.
Location and workplace preferences
Location
Málaga, Spain
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

Read the Malt code of conduct
Verified email
Languages
Check out languages spoken by Celine
Categories
These freelancer profiles also match your search criteria
Agatha FrydrychAF

Agatha Frydrych

Backend Java Software Engineer

Baptiste DuhenBD

Baptiste Duhen

Fullstack developer

Amed HamouAH

Amed Hamou

Senior Lead Developer

Audrey ChampionAC

Audrey Champion

Web developer

Signup to reveal
Skill set
Celine in a few words
Results-driven and analytical Senior Operations Manager with extensive experience in
project planning, operations leadership, and driving business transformations. Adept at
managing complex projects, optimizing processes, and leading cross-functional teams of up
to 85 professionals across various industries, including hospitality, travel, energy, and cloud
storage. Recognized for cultivating strong client relationships, implementing cost-effective
solutions, and exceeding business objectives.

KEY ACHIEVEMENTS:

• Spearheaded the successful mobilization of prestige contracts, transitioning them from
implementation to operations, increasing headcounts from up to 3 times within a year.
• Reduced attrition rate by almost 15%, going from a 43% attrition rate to under 30%
• Consistently exceeded client targets and achieved measurable business growth.
• Developed strong relationships with stakeholders, securing future capital works and
project expansions.

CORE COMPETENCIES:

• Leadership & Management: Team Leadership, Talent Development, Performance
Management, Strategic Planning, Change Management, People Growth
• Project Execution: End-to-End Implementation, Risk Management, Process
Optimization, Financial Forecasting
• Client Engagement: Relationship Building, Business Reviews, Escalation Resolution,
Customer Success
• Operational Excellence: Cost Optimization, P&L Management, Quality Assurance,
Reporting & Analytics
Experience
  • Verisk
    PMO Coordinator
    June 2024 - December 2024 (6 months)
    Málaga, Spain
    • Oversee and support project delivery initiatives across multiple business units.
    • Establish governance frameworks to ensure consistent reporting and compliance.
    • Drive process improvements to enhance team performance and delivery timelines.
  • WEBHELP
    Senior Operations Manager (B2B Sales and Customer Service/Tech Support)
    June 2022 - June 2023 (1 year)
    • Spearheaded sales forecasting and program operations management.
    • Led a dynamic team of 2-5 Project Managers to consistently surpass client targets.
    • Achieved business objectives while ensuring compliant operations.
    • Delivered outstanding customer experience in B2B sales and tech support.
    Program Manager (B2B Sales and Customer Service/Tech Support)
  • WEBHELP
    Program Manager (B2B Sales and Customer Ser vice/Tech Support)
    May 2021 - May 2022 (1 year)
    Benalmádena, Spain
    • Determining and define project scope and objectives.
    • Planning Implementation for the start of every projects.
    • Overseeing all incoming and outgoing project documentation.
Recommendations
Education
  • Bachelor's degree in Office Automation and Secretarial Studies
    LEP de L'Etoile
    1996
Certifications
  • Six Sigma Yellow Belt Certification
    LinkedIn
    2019
  • Human Resources Foundations - Understanding Organizations and the Role of HR
    Alison
    2023
  • Diploma in Risk Management
    Alison
  • Diploma in Risk Management
    LinkedIn
    2018
  • Lean Six Sigma Green Belt Training
    LinkedIn
    2019
  • Lean Six Sigma Yellow Belt Training
    LinkedIn
    2019
  • Lean Six Sigma Foundations
    LinkedIn
    2019
  • Operational Risk Management
    Alison
    2025