Skill set (15)
Celine in a few words
Result driven, analytical minded SENIOR OPERATIONS & PEOPLE MANAGER.
I can combine TECHNICAL and ANALYTICAL abilities with problem solving strengths to drive projects to on-time, on-budget and high-quality completion.
I have a proven track record of supporting projects managers on large and complex projects, and I am comfortable in my ability to manage smaller projects independently.
A self-motivated, hardworking and reliable individual. Experienced working to targets and strict deadlines, I am an excellent communicator with an analytical approach to tasks and prioritising.
I am highly ORGANISED and methodical in my approach to work, with the DETERMINATION and persistence to ensure that all my work is of the highest standard and exceeds the expectations of those whom I am working for. Fluent in English and French (Native).
Experience
- WEBHELPSenior Operations ManagerTELECOMMUNICATIONSJune 2022 - July 2023 (1 year and 2 months)• Responsible for the overall sales forecast while running all program operations• Lead a team of 2-5 Project Managers to exceed client targets, achieve business goals, maintain compliant operations, and deliver optimal customer experience.• Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals.• Review, understand and act regarding sales and productivity results on a weekly and monthly basis• Take full ownership and ensure operational excellence to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions.• Develop and maintain process flow• Responsible to set & track sales targets & KPI’s• Own and drive all project related activities to achieve quarterly/yearly sales revenue• Coach, train & evaluate Project Managers to monitor their teams daily & weekly performance.• Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business.• Handles and supports resolution of large client escalations• Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters.• Maintain an open-communication culture for the team to share their ideas, challenges & perceptions.• Single point of contact for the field to advise on important matters for all program related activities on a regular basis.• Weekly call with reporting manager to understand and identify best practices to achieve set goals.• Ability to understand the challenges within the assigned territory and create strategies to address them appropriately.
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