- Frekja Consulting ltdChange Management Consultant, Mentor, CoachCONSULTING & AUDITSOctober 2023 - Today (1 year and 5 months)Glasgow, Scotland, United KingdomReliable hands-on resource in change programmes (analysing business problems and their root causes, defining and delivering projects, supporting organisations with the development and implementation of large and complex change programmes, applying Lean and Six Sigma tools for continuous process improvement, helping achieve financial or operational targets and coaching on performance management).I feel passionate about helping people in transformation programmes. That's why I also design and deliver training and coaching programmes in the context of Project Management, Performance Improvement and Change Management.
- Genpact LimitedDirector & AVP Global Change Management and Organizational Advisory ServicesLOGISTICS & SUPPLY CHAINAugust 2021 - September 2023 (2 years and 1 month)Glasgow, Scotland, United KingdomSupporting large transformation programmes by addressing the people risk and driving business surety. Engagements focused on digital transformation, large systems implementations and definition and implementation of TOM.Business development like RFPs and client account management, practice development, e.g., change management training, knowledge management, IP development and people management & development were part of the role. Major assignments (extract):Supply Chain Change Management in partnership with Genpact Supply Chain practice - Supporting large-scale digital transformations with top tier global Consumer goods clients.- FMCG (major global player - food & beverages), Europe: European Change Lead - Developing and setting up Change Management Workstream, leading a team of four Genpact colleagues. Facing off to the Client Change Lead to support the o9 systems implementation and prepare for the implementation of the TOM and new ways of working. Program initialization, introduction of best practice governance and change management approach. Program objective: Transformation of Supply Chain processes to harmonize working practices, achieve transparency and streamline costs- FMCG (major global player - confectionery), Europe: Change and Training Manager - Supporting implementation of TOM, new ways of working and Kinaxis systems implementation by designing and developing training program. Key focus on bringing the new org design to life by introducing Persona Artefacts (100% of roles were redesigned). Program objective: Developed a high-performing E2E planning organization (TOM design and Systems development and implementation)- Media (mass media holding company and major newspaper publisher), US: Change Manager - Supporting client's first-time outsourcing initiative of ~400 of their F&A staff. Communication and outplacement program and focus on driving adoption of new ways of working by conducting tailored change and communication interventions and risk mitigation. Program objective: IOps for standardization and continuous improvement, major cost reduction initiative.
- Genpact LimitedSenior Manager, Global Change Management and Organizational Advisory ServicesBANKING & INSURANCEOctober 2019 - July 2021 (1 year and 9 months)Glasgow, Scotland, United KingdomSupporting outsourcing and talent transfer initiatives from the people perspective, impacting operational improvements and process harmonization. Delivery, business development, client account management, practice development and line management were part of the role.- Retail (leading retailer in Africa), South Africa: Change and Comms Manager. Transformation of client's finance and accounting (F&A) services. Planning and execution of Change and Comms interventions to support the rebadge of ~750 resources. In addition to being Genpact's largest and most complex rebadging deal to this date, the program was also run 100% virtual. Program objective: establishing a transaction processing centre of excellence in South Africa.- Insurance (Top 3 global insurer), US: Change Manager - digital end-to-end claims transformation program with $32 million benefits identified. Led change management, communication and training elements of a digital transformation program, to maintain staff engagement and commitment. Program objective: improving competitiveness by reducing non value adding work.- Insurance Market, UK: Black Belt - Delegated authority claims process re engineering. Led the broker workstream and facilitated client workshops to review current processes, identify pain points, and document short, mid and long-term process improvement opportunities. 73% reduction in operational processing time and £multi million cumulative cost benefit identified.
- Master of Business Administration (MBA)University of Warwick - Warwick Business School2003Full-time MBA Programme, Warwick Business School, UK Awarded distinction grades for half of the course modules; focus on Service & Operations, Change and Project Management according to PMI Methodology
- Diplom-Übersetzerin / 2.1 Bachelor’s degree equivalentUniversität des Saarlandes, Germany19971991-1997 - Diplom-Übersetzerin, University of Saarbrücken, Germany • Languages and translation studies (English / Italian) and economics, 2.1 Bachelor’s degree equivalent
- Six Sigma Black Belt trainedCelerant Consulting Ltd2007
- Certified Project Manager, graduated from Operations Leader ProgramCelerant Consulting Ltd2007