Carlos Andrade

I operate as an independent E-commerce Manager and Technical Assistant, taking full ownership of the daily operations for online stores built on Shopify and WooCommerce. My core service is managing backend configurations, resolving technical glitches, and optimizing the customer support flow so store owners can focus entirely on scaling their businesses. To stay at the cutting edge of the industry, I actively manage a portfolio of over ten Shopify stores. This includes client service stores, dedicated testing environments, and my own dropshipping operations. I use this ecosystem as a real-world laboratory to test new digital marketing strategies, implement advanced technical configurations, and actively integrate AI automations for store management. Because I test these innovations on my own projects first, I apply only proven, revenue-focused solutions to my clients. Beyond direct management, I build industry authority through my personal brand at carlosandrade.dev. I run a specialized blog and a YouTube channel where I publish practical tutorials in both English and Spanish on Shopify troubleshooting, web design, and digital marketing.

I worked directly as an internal Technical Support Specialist for Shopify, assisting global merchants with complex store operations and technical emergencies. I spent my shifts deep inside the backend of hundreds of e-commerce stores, diagnosing and resolving theme code conflicts, fixing broken layouts, and correcting domain routing failures. I guided store owners through complicated app integrations and provided technical troubleshooting to ensure their storefronts remained stable during high-traffic sales events. Beyond just fixing errors, I explained complex technical solutions to non-technical business owners, reducing their anxiety and minimizing store downtime. This experience gave me a complete, behind-the-scenes mastery of the Shopify platform and the ability to handle high-stakes technical crises quickly and efficiently.

I managed high-volume omnichannel customer support for Mazda, directly handling calls and emails for the automotive brand's international clients. My primary focus was resolving complex inquiries, addressing buyer complaints, and managing warranty claims with speed and professionalism. Working for a major multinational company taught me how to handle stressed customers in real-time and turn a negative experience into a positive one while strictly adhering to corporate quality standards. I learned to navigate rigid policies while still delivering a solution that felt personal and fair. This is the exact de-escalation expertise I now use to protect e-commerce brands, ensuring that a delayed package or a faulty product doesn't turn into a lost customer.