Bryan Horrocks

Complete end-to-end ownership for the TA function in EMEA (attraction, sourcing & selection through to offer stage & onboarding.) Managing a team of permanent & freelance TA specialists based across the region, hiring & headhunting for Customer Success, Finance, Legal, Data, Product, Tech & Engineering, Sales, Marketing & Operations. Constructed & delivered development modules for the team on essential TA competencies, e.g.: storytelling with data, effective stakeholder management, negotiating Agency terms & managing counter offers. Creation & deployment of company wide, employer branding content & initiatives for Linked In, Glassdoor, Indeed, Kununu, Welcome to the Jungle along with representing the business in events such as WorkPride 2022 & Women in Tech, Vienna. Developed & streamlined the company's PSL to ensure new recruitment opportunities landed into the broadest talent pools within the candidate landscape. Boosted visibility of TA deliverables, challenges and objectives hit through new, insightful MI, reporting & narratives to senior stakeholders. Re-invented the selection process across multiple business units via brand new candidate profiles, inclusive job ads, competency frameworks & introduced best practice scoring & calibration.

Led a team of world class, multilingual Recruiters serving 8 sites across the region, hiring talent for commercial roles (Advisor to Site Director) within Booking.com. Accountability for the agile strategy & delivery of hires from the current talent landscape which supported the organisational mission & goals. Completed a nine month secondment managing the Freelance recruitment team who sourced & appointed global content professionals (Translators, Photographers & Geo Researchers) for the B.com Marketing Division. Headed up the recruitment for Global CS divisions, based in Amsterdam such as: EPS, WFM, CS Finance & Service Innovation. Developed & mentored a cherished, diverse TA team, consistently in the top 2 "most engaged department" highlighted annually, by the company's ORC survey with consistently 90% engagement. Consulted on numerous "House Doctor" assignments for companies within the global group (Agoda & Opentable) to boost talent pools with new sourcing initiatives & sleeker assessment practices. Global Project Lead for TA optimisation initiatives: an international process review of resourcing (sourcing to onboarding), aligning hiring reports & procedures for APAC, EMEA & NORAM & as well directing an overhaul of candidate assessment technology & joining forces with suppliers to enhance candidate experience, productivity & efficiency.

Positioned Operations for success by providing an in-house, end to end resourcing service for all hires, 45 languages, 70+ nationalities (internal & external recruitment.) Managed all recruiting activities for the company by implementing sourcing strategies, processes & procedures. Led global resourcing teams within our multi-site & BPO network to deliver bilingual service, sales, resolution & supplier advisers on time & to meet business needs. Personally, recruited 75% of the full-time employees for the Contact Centre in the first two years, from Heads of, to Advisors (increasing candidate flow by 200%+.) Managed high flow volume of dynamic candidates to build global pipelines, with multiple thousand reaches, weekly. Designed & introduced brand new selection criteria for multiple skill sets and behavioural profiles with commensurate interview frameworks from advisor to Director level. The guides were created around company culture, & ultimate core competencies, I identified across an operational analysis project. Constructed the strategy, implementation & quality control of the end to end recruitment for brand new sites (Barcelona & global BPO in the Philippines, Egypt, Japan, Poland & Bulgaria.) Reduced overall time to hire across every division by 50 – 75%. Won, the 2016 CCMA Award winner for Recruitment Champion of the year. hosted an external event on "Strategy, Sourcing & Selection – TA for today" for the CCMA and evaluated "best practice" centres across Europe as part of their international judging panel. Delivered key-note speeches to local Colleges on "A CV To Remember" & presented my own career journey to a company wide audience, filmed for distribution within the Booking.com network, "#Unapologeticambition. Produced employer branding videos from inception to release multiple European sites devised to give insight into culture, roles & opportunities. Overhauled the third party PSL to drive down costs by over 50% (later reduced to zero.)