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Blanka Bondor Community Building | Customer Experience DesignBB

Blanka Bondor

Community Building | Customer Experience Design
3 recommendations
  • Suggested rate
    €125 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Blanka's quote.
Location and workplace preferences
Location
Oaxaca City, Mexico
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

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Skill set
Industry fields of expertise
Blanka in a few words
I design and deliver human-centered experiences that make people feel seen, supported, and empowered - online and offline. With a career rooted in customer experience, community building, and inclusive design, I help brands, startups, and purpose-driven projects create meaningful connections, communities, and experiences that last.

My work spans CX strategy, product & project management, operations, and community experience design across industries—from startups to coliving spaces. Whether it's mapping customer journeys, facilitating agile product launches, crafting onboarding experiences, or building community playbooks, I bring a co-creative, impact-driven approach to every project.

Example deliverables include:
✔️ Customer journey audit and feedback loop systems
✔️ Sprint planning and cross-functional project coordination
✔️ Community activation strategies and engagement rituals
✔️ Experience blueprints for digital platforms or coliving spaces
✔️ Volunteer onboarding and operations handbooks
✔️ Community values and culture frameworks

If you're building something that puts people first, I’d love to help you bring it to life.
Experience
  • Casa Flow Coliving
    Community Manager
    November 2024 - Today (6 months)
    Puerto Escondido, Mexico
    Casa Flow is a coliving and coworking space fostering a community of remote-working expats.
    • Facilitated weekly events, rituals, and feedback loops to strengthen community ties.
    • Increased monthly leads by 60% through strategic outreach and engagement.
    • Integrated customer insights into operational strategy for a sustainable coliving model.
    • Managed daily operations and guest experience across the coliving space.
    Community Management customer service Customer Loyalty/ Retention Operations management Inclusive project management
  • Workaway
    Voluntary Work - Career Break
    March 2024 - November 2024 (7 months)
    Career break focused on MSc completion, personal growth, and career realignment.

    • Volunteered in multiple community roles, nurturing inclusive, connected environments.
    • Led yoga, meditation, and breathwork sessions in English and Spanish, enhancing group cohesion.
  • GT School (now: LearnWith.AI)
    Senior Strategy, Operations & AI Analyst
    February 2023 - December 2023 (10 months)
    United States of America, United States
    • Led cross-functional teams to launch 3 new customer-facing product features.
    • Built KPI dashboards to identify customer pain points and improve user journeys.
    • Enhanced onboarding and support materials, cutting customer response times by 50%.
    (GT School rebranded as LearnWith.AI in December 2023)
    User Experience Design Product management Project Management Google Sheets Atlassian JIRA Figma Wireframing Salesforce Zendesk Customer enablement
3 recommendations
GH
WY
NM

Gabor Hosszu and 2 other people have recommended Blanka

Gabor HosszuGH
Gabor Hosszu
Vegassy Ltd.
8/1/2024
I worked with Blanka at PWC. She has been part of my TMT team and has shown her professional approach to work at all times and on all projects.
She is a quick learner, open to new things and always keeps the solution in mind together with the team. In this way, she also strengthens the client's needs.
We have worked together on many international projects where I have had the confidence to delegate larger tasks to her. She has always delivered on time and to a high standard.
It's a pleasure to work with Blanka because I know I have a professional team member on the project.

I hope to work with Blanka again soon.
Weon YooWY
Korea University Business School
8/1/2024
To Whom It May Concern,

I am pleased to write this recommendation for Blanka Bonder, who was an exceptional MBA student and worked closely with me on a business project when she stayed at Korea University Business School. I had the privilege of supervising Blanka during the CEMS project in 2022, where she played a pivotal role in the success of the initiative. Her enthusiasm, dedication, and remarkable contributions were key factors in the project winning the Best CEMS Project of the Year Award.

Blanka demonstrated an impressive blend of systematic analytical skills and creative problem-solving capabilities throughout the project. She approached complex challenges with a structured and methodical mindset, ensuring that every aspect of the project was thoroughly examined and optimized. At the same time, her ability to think outside the box and propose innovative solutions added immense value to the team’s efforts. Her balanced approach to both strategy and execution was instrumental in the project’s outstanding outcome.

Given her exceptional analytical abilities, creativity, and drive, I strongly recommend Blanka Bonder for a role as a strategy development specialist. She has proven her ability to navigate and excel in demanding environments, and I am confident that she will bring the same level of excellence to any organization she joins.

Please feel free to contact me should you have any further questions about Blanka or her work.

Sincerely,
Professor Weon S. Yoo
Professor of Marketing
Korea University Business School
Neil MateNM
LearnWith.AI
7/20/2024
Blanka examines our AI workflows, prompt engineering processes, product strategy and pushes herself to find new solutions and efficiencies. She is a creative and driven analyst, a strong communicator, and a very thoughtful colleague.
Education
  • CEMS MSc in International Management
    CEMS - The Global Alliance in Management Education - Vienna University of Economics & Business / Korea University Business School
    2024
    Passed with Honors
  • BA in International Business
    Corvinus University of Budapest
    2021
    Passed with Honors
  • Exchange Semester, International Business
    National University of Singapore
    2019
  • Exchange Semester, International Business
    The University of Edinburgh
    2019