Assah Edwin Suh, IT consultant

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I help our clients handle incident & knowledge management , deliver efficiency in end user application support & user administration in SAP and CRM systems. Also sustain results over time through long-term partnerships. As an unbiased, independent consultant , I work with clients from different countries . We can help with your software packaging and deployment , support in IBM Notes & Domino applications. Rendering support in German and English.

Self Employed
Business Associate
February 2020 - Today (5 years and 5 months)
Budapest, Hungary
Working as a contractor for a European client. Some of the duties: ➤ German & English Support ➤ Identity & access management ➤ Incident & knowledge management ➤ Software packaging and deployment ➤ Support in IBM Notes & Domino applications ➤ End user application support & user administration in SAP and CRM systems
Schneider Electric Energy & Sustainability Services
International Sales Associate
April 2018 - February 2020 (1 year and 10 months)
Hungary
As part of Schneider Electric. the global specialist in energy management. We work with energy intensive organisations to join the dots between their global energy buying efficiency, sustainability and compliance activities.
- Develop a comprehensive, tailored program that will help you control and strategically manage your corporate-wide energy spend.
- Improve the quality of your data and make decisions driven by insight.
- Understand and manage the challenges & opportunities that renewable energy can play as part of your procurement strategy.
- Create budget certainty, mitigate risk and minimise exposure to markets.
- Establish carbon, water and other environmental reduction targets.
- manage environmental scorecards and profile your supply chain performance.
- Maximize your company's CDP Leadership index (CDLI) and Performance scores.
- Develop a comprehensive strategy for managing climate change risks and opportunities.
Emirates
Customer Service Sales Support
January 2017 - April 2018 (1 year and 3 months)
Hungary

▪ Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
▪ Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time
▪ Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
▪ Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained
▪ Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only)
▪ Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received

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Bachelor of Arts
Eötvös Loránd University
2016
Bachelor of Arts (B.A.), American/United States Studies/ Civilization
Associate Degree in English
University of Buea
2008
Bachelor's degree, English Language and Literature/Letters