- Ten94 SolutionsManaging DirectorCONSULTING & AUDITSSeptember 2022 - Today (2 years and 6 months)Nottingham, United KingdomProviding services on a consultancy or short term basis. Specialising in:- Setting up process management and mapping framework- Training teams or individuals to adopt Lean techniques and process mapping- Mapping processes using any tools. Certified specialist in IBM Blueworks Live- Analysing processes for improvement opportunities Examples of industries and functions well suited to these services:- Operations- Sales- Customer onboarding- Financial services- Telecoms-HR- Insurance- Media/broadcasting
- TDX GroupProcess Improvement Specialist / Project ManagerMarch 2020 - March 2022 (2 years)Nottingham, UKManaging the operations and vendor workstream to enable adoption of a large IT platform change. Included project management, requirement analysis, user testing and to-be process mapping.-As-Is Process reviews.-Process improvements.-User requirements and business analysis for new system.-Solution ideas for RPA backlog.-Prioritised focus areas for mapping, utilised BPMN and IBM Blueworks Live.-Delivered process mapping training.-Led the operational change workstream.-Project plans, action logs, RAID logs.-Liaison between Operations and IT teams.-Setup UAT framework, requirement traceability and release plans.
- TDX GroupProcess Improvement SpecialistDecember 2015 - March 2020 (4 years and 3 months)Nottingham, UKIdentifying and delivering process improvements. Engaging with teams to generate ideas for rapid process improvement. Provided Green Belt training and mentored trainees through to certification.-Developing the two-day Green Belt training course and delivering to over 100 employees.-Mentoring the trainees as they completed projects for certification and running certification award events.-Managed several cross-functional Lean projects.-Used the core Lean techniques such as charter creation, stakeholder management, process mapping, data analysis, root cause analysis and solution implementation.-Building a Lean brand for the organisation, developing standard Lean tool kits and delivering communications via internal newsletters and speaking at company meetings.-Specialised in tools used in the business for process mapping such as Visio, Lucid Charts and IBM Blueworks Live, providing support and training to others on these tools.