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AngeloFranchi

Angelo Franchi

Customer service

Works remotely from Edinburgh

  • 55.944321
  • -3.242511
  • Suggested rate €280 / day
  • Experience 0-2 years
Propose a project The project will begin once you accept Angelo's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Angelo's quote.

Location and workplace preferences

Location
Edinburgh, Scotland, United Kingdom
Remote only
Primarily works remotely

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • Italian

    Native or bilingual

  • Spanish

    Fluent

  • English

    Fluent

Categories

Skills (11)

Angelo in a few words

Having
worked across customer service for several years I feel I would be a valuable
asset to your team. I have a wealth of experience when it comes to providing
first class service and resolving any queries or issues that might arise with
customers.
I also have a consistent track record for meeting targets. During my time at
H&M I dealt with all initial customer communications by phone, mail and
chats online. My number one priority was always the client, and I worked to
resolve any issues they might have.
Above all, I love working with people. I’m friendly, sales driven and enjoy
developing great rapport with everyone I interact with. I feel I would fit in with
your vision, especially given your client-first approach and your favorable
reputation within the industry.

Experience

H&M Home - H&M Group

Fashion & Cosmetics

Customer service

Edinburgh, Scotland, United Kingdom

October 2022 - Today (3 months)

• Brought forth excellent customer service skills and a committment to customer satisfaction.
• Aimed to provide clients with the highest level of customer service possible.
• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the
customer.
• Accurately verified information and updated information databases as necessary.
• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
• Provided customers with quality assistance through phone calls, emails, and internet chats.
• Kept records, calendars, and company information accessible.
• Attended workshops and conferences centered around increasing customer service skills.
• Built a strong working knowledge of the company prcedures and protocols.
• Answered phone calls and provided callers with pertinent information and assistance.
• Exuded friendliness, professionalism, and enthusiasm for the company mission
Quality monitor customers indicator system account handling privacy