Skill set (11)
Andrew in a few words
A commercially astute and highly analytical individual with a comprehensive understanding of project management methodologies. Takes a customer-focused approach to delivering improved processes, increased efficiency, reduced costs and minimised risk. Recognised as a confident leader who is able to manage and train teams to achieve positive results. Solves problems in a logical and methodical manner, optimising the use of IT to deliver realistic solutions. Consistently achieves deadlines by planning and prioritising a demanding workload. Embraces change and is able to engage staff to achieve successful implementations. Articulate and concise, both verbally and in writing.
responsible for and delivered key strategic and high profile projects across a number of different businesses which include retail, fast fashion and telecommunications and utility.
Experience
- verastarproject ManagerTELECOMMUNICATIONSMay 2016 - August 2021 (5 years and 3 months)• Overseeing the delivery and implementation of a new water product across 3 brands following the de-regulation of business water in England, now with a market share in England allowing the company to build on• Spearheaded the overhaul of the sales functionality and moved from a paper based cold calling model to a more technical sales process, increasing speed to lead and better customer experience via an integrated IT solution• Lead the introduction of ‘new tech’ telecoms product voice over IP into our sales functions and coordinating different trials to migrate the existing base, enabling us to learn and build an MVP.Key achievements• Responsible for coordinating and improving the governance to internal Programme group• Created templates for annual project deliveries by streamlining, reducing costs with no impact to the value• Delivered improved customer functionality within our self serve channels by integrating payment options in our IVR and ‘CustomerZone’ section of their account using SagePay
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