- Rocket MortgageFreelance CopywriterJanuary 2025 - Today (4 months)• Drafted engaging, on-brand, impactful copy for leading mortgage industry lender, including social media copy, media campaigns, tradeshow whitepapers, and website copy.• Used AI tools to create and scale content.• Worked with senior leaders to audit content while developing and evolving brand voice. Analyzed performance data to fine-tune and optimize content. Translated financial jargon and simplified complex money topics.• Produced straightforward, understandable content while adhering to brand standards and tone of voice.
- HUGE INCUX WriterJanuary 2021 - January 2024 (3 years)• Crafted persuasive, brand-aligned copy for AI chatbots, pitch decks, and ensured consistent design system and voice and tone guidelines. Elevated brand identity and engagement facilitating the conversion of leads to sales.• Supported Product Managers in strategizing global content.• Worked directly with clients to address needs.• Delivered specialized UX copy for prestigious brands, including Google Chrome, Google Public Sector, Hublot SA, and McDonald's, optimizing clarity and user interaction across diverse digital platforms.• Worked with UX designers to create user flows and mockups, from ideation to product delivery. Collaborated with UX Researchers to conduct user testing.• Recognized as an honoree at FastCompany's 2024 Innovation by Design Awards in Retail for groundbreaking work with McDonald's.
- BOSETechnical WriterJanuary 2018 - January 2020 (2 years)• Collaborated with engineers, project managers, and technical experts to document complex topics to be read and understood by non-technical audiences.• Documented developer guides.• Wrote microcopy, error messages, and copy for new features for three separate apps reaching 1 . 15 million users.• Liaised with a third-party translation company to ensure high quality multicultural localization for products.
- Bachelor of Arts in EnglishMount Holyoke College2016Bachelor of Arts (Licence), Major in English; Minor in Journalism.